The root of the word culture comes from the Latin word meaning “to care”. At its core, our culture is about caring; caring for our customers, our employees and the communities we serve. Relationships drive everything we do and how we do it. Bangor Savings Bank is committed to maintaining an environment that fosters diversity, inclusion, collaboration and continuous growth. Our invigorating culture and strong values lead to our continued recognition as one of the “Best Places to Work” in Maine and New Hampshire.

Bangor Payroll is an exciting division of Bangor Savings Bank which continues to experience incredible growth! If you are interested in joining our dynamic, fast paced environment accompanied with future career growth opportunities, this is the job for you! The Client Success Supervisor is responsible for nurturing our client relationships while ensuring our customers HCM needs are met. In addition to client responsibilities, the Client Success Supervisor is responsible for assisting in the training of new employees, while also monitoring and assisting in the department’s client workload.Job Description

Responsibilities:

Assisting, creating and implementing new hire trainingContinuous training and development of associatesManagement of more complex clientsAct as the Client Success Teams first point of contact for systematic and client inquiriesBecome fluent in GL’s and Time off AccrualsAbility to assist implementation when appropriate and neededAssist in complex service recovery efforts as neededOpens and monitors support cases filed with UKGAbility to navigate and research UKG community for potential solutionsProactively manage a portfolio of HCM clients once the implementation phase is completedProvides exemplary service and support to client base while resolving issues and concerns in a timely fashionActs as a primary HCM resource for client base, provided guidance and training as necessaryUnderstand client priorities and needs in order to ensure they are optimizing the use of the platformIdentify new opportunities to ensure we are meeting the needs of our clients as their business growsSystematic trainings in effort to stay up to date with HCM software enhancementsProvide internal feedback on how we can better service our clientsWorks in tandem with our implementation team to trouble shoot and resolve more complex service inquiriesAbility to meet aggressive timelinesDay to day responsibilities vary based on the needs and complexity of clientsEnsure clients receive a “matter more” experience while embracing our invigorating cultureCommitment to education and professional development by participating in our robust and interactive trainingsInteracts harmoniously and effectively with others, focusing upon the attainment of department and bank goals through a commitment to teamworkEstablishes and maintains a positive working relationship with both clients and teammatesAbility to uncover systematic efficiencies and enhancements as the department continues to grow

What You’ll Need to be Successful:

Superb customer service skills with a passion for strengthening customer relationshipsAttention to detail and emphasis on accuracyPrioritizes tasks and demonstrates excellent time management skillsCollaborative mindset with the ability to also work independentlyMust embrace technology and possess excellent interpersonal skillsTeachable and embracing of feedback as a means of continuous improvementAbility to trouble shoot through systematic explorationCritical thinking and problem solving skillsCommitment to teamwork

Preferred Qualifications

High School Diploma or equivalent requiredCollege, business or professional training preferredPayroll experience is helpful, but not requiredStrong communication skills, verbal and written requiredCertifications: FPC, CPP, APHR, and Annual UKG Certification

Physical Demands/Conditions Requirements:

General office environmentModerate lifting (to 35 lbs.) requiredModerate reaching, walking, sitting and standing requiredOccasional in-state travel required for client training

Equipment Used:

General office equipment

External and internal applications, as well as position incumbents who become disabled, must be able to perform the essential functions either unaided or with the assistance of a reasonable accommodation to be determined by management on an individual basis.