Description We are offering a short term contract employment opportunity in the industry of customer support services, specifically as a Client Support, Return Mail Processor (Tier II) located in Henrietta, New York. You'll be working in a fast-paced environment, where the role involves processing return mails, data entry, and maintaining strong customer relations. Responsibilities: • Logging daily return mail into the system and preparing new packages for mailing. • Making calls to clients to authenticate business addresses when necessary. • Upholding excellent customer service through various channels such as phone, email, and chat. • Utilizing different software packages and systems, including HRIS, Salesforce, Flex, and ORS. • Carrying out data input tasks, requiring strong prioritization and organization skills. • Lifting items that weigh between 10-20 pounds as part of the job duties. • Assisting with other data entry tasks as needed. • Ensuring adherence to company policies and procedures while resolving customer inquiries. • Monitoring customer accounts and taking necessary actions. • Being able to work overtime when needed. Requirements • Demonstrable experience in Customer Service, with an emphasis on providing Quality Service • Proficient in Data Entry and Data Input tasks, with a keen eye for detail • Understanding of Procedures and Policy execution in a corporate setting • Familiarity with time management tool 'About Time' for efficient work prioritization • Proven experience as a Processor, preferably in a return mail environment • Knowledge of HRIS System for handling human resources related tasks • Ability to work Overtime as required by the job demands • Proficient in Computer Literacy, specifically with Adobe Flex and other Software Packages • Ability to handle parcels weighing in Pounds without difficulty • Experience working with Paychex software for payroll and human resources functions • Familiarity with Salesforce Platform for customer relationship management • No specific numerical sequencing of tasks required, but ability to multitask is essential TalentMatch® Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .