We are seeking a talented individual to join our Media team at Marsh. This role will be based in Birmingham or London. This is a hybrid role that has a requirement of working at least one day a week in the office.

The Client Support Administrator will work within a highly skilled team that specialises in managing a portfolio of accounts within the media, entertainment, broadcast, production, advertising and live music sectors. 

The Client Support Administrator will be responsible for providing all administrative support needed to the Client Advisors including generating renewal invite letters to clients, compiling client emails, issuing policy documentation, liaising with clients to set up direct debits, contacting clients for renewal payments and generally handling any queries that come through in a quick and professional manner ensuring client satisfaction throughout.

We are seeking someone who can combine good administrative, communication and numerical skills with an interest in insurance in order to service our Media and Entertainment clients. 

We will rely on you to:

Support clients and internal client advisors in all aspects of account management and service delivery, ensuring client needs are identified and met in line with agreed service standardsWorks on building long term relationships with key client decision makers and stays abreast of key changes within the client’s organisationActively supports the team in ensuring service is of the highest standard and completed in a timely effective and efficient mannerWhere necessary, contact clients in relation to renewal paymentsMaintains meaningful working relationships with clients through regular contact and liaison to better serve clients
 

What you need to have: 

Ability to remain calm under pressure and be able to work flexibly when requiredExcellent organisational skills with the ability to manage multiple enquiries simultaneouslyFully Competent in Microsoft Office Products (particularly excel)Strong literacy, numeracy, administration and organisational skillsGood written and oral communication skills
 

What makes you stand out:

Prior administration / financial services experience, however this is not essentialHaving a genuine interest in Media / Media industryA good understanding of the general principles surrounding InsuranceStrong with numbers and able to communicate effectively
 

Why join our team:

We help you be your best through professional development opportunities, interesting work and supportive leaders.We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities.Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being. 
 

#hybrid

Marsh, a business of Marsh McLennan (NYSE: MMC), is the world’s top insurance broker and risk advisor. Marsh McLennan is a global leader in risk, strategy and people, advising clients in 130 countries across four businesses: Marsh, Guy Carpenter, Mercer and Oliver Wyman. With annual revenue of $23 billion and more than 85,000 colleagues, Marsh McLennan helps build the confidence to thrive through the power of perspective. For more information, visit marsh.com, or follow on LinkedIn and X.

Marsh McLennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age background, civil partnership status, disability, ethnic origin, family duties, gender orientation or expression, gender reassignment, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law. We are an equal opportunities employer. We are committed to providing reasonable adjustments in accordance with applicable law to any candidate with a disability to allow them to fully participate in the recruitment process. If you have a disability that may require reasonable adjustments, please contact us at reasonableaccommodations@mmc.com.

Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.