Client Support Associate
Kforce
Kforce has a client that is seeking a Client Support Associate in Saint Cloud, MN.
Essential Functions:
* Client Support Associate handle complex and escalated issues from financial professionals and customers
* Provide support to our clients in all aspects of their business; This will include brokerage operations, advisory accounts, transfers, direct business, etc.
* Provide support to our clients with the navigation and use of various systems associated with the Broker/Dealer
* Maintain minimum call handling requirements and quality review scores while adhering to assigned work schedule
* Utilize the CRM (Client Relationship Management) tool to accurately record each call
* As a Client Support Associate, you will work independently within the team to assist callers without requiring outside assistance
* Participate in special projects as assigned
* Provide training support on department process and system navigation
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