The Client Support Consultant- Payments provides singular ownership, oversight and accountability for the delivery all Deluxe solutions in the Payments segment, ensuring high value delivery for key defined client(s). The CSC develops effective relationships with client and Deluxe leadership groups to collaborate and ensure Deluxe successfully delivers our programs/projects.

Job Responsibilities:

Delivery/Opportunity Development:   

-       Regularly meet with customers and delivery teams to ensure regular oversight of progress, quality, and overall customer satisfaction and communicate client concerns, questions, conflicts, escalated issues and resolution to the client and Deluxe leadership

-       Develop relationships with leadership groups in different functions in order to collaborate and make informed decisions to provide delivery assurance and ensure Deluxe successfully delivers our programs/projects, focusing on maximizing customer satisfaction and growing Deluxe’s business with our key clients. 

-       Contribute to business development for strategic opportunities working in conjunction with Sales to promote and drive a cohesive delivery strategy and ensure proper alignment of delivery resources

-       Conduct thorough analysis of clients needs, and provide input in the Pre-sales phase as appropriate, while interfacing with the client during planning sessions to ensure delivery models are aligned with client expectations and that program/project management is fully integrated.

Program Management:

-       Oversee effective delivery of all client implementations in the Payment space with specific focus on RaaS (Receivables as a Service)  initiatives and projects, while demonstrating ability to apply standard problem solving approach to complex business issues.

-       Generate and review delivery program/project reporting as required, focusing on providing status, risk management, and overseeing corrective actions being taken by the delivery team required to ensure success.

-       Continuously develop an understanding of Deluxe products/services along with SMEs, business partners and product collateral available in order to effectively provide best solution for the customer.

Issue Management / Problem Resolution:

-       Escalation point for operations issues, resources/capacity challenges and/or our ability to delivery project on time, on budget.

-       Own issues management – identify issue and root cause, implement corrective actions. Strategize cross functionally on proactive activities to minimize future issues

Identify opportunities for operational efficiencies and continuous process improvement. Leverage Deluxe LEAN practices and community to decrease implementation timelines in order to realize revenue sooner.

Communications:

-       Proactive and effective communications to client regarding status of initiatives

-       Active and influential member of the support and delivery team

-       Display presence internally and externally up through executive teams

Ability and agility to navigate Deluxe, be organizationally effective

Basic Qualifications:

Education and Experience: Bachelor’s and 3 years or HS/GED and 7 years

Experience delivering  projects, process initiatives meeting goals & objectives on time, on budget and delivered to the satisfaction of project stakeholders.

Preferred Qualifications:

Education: Bachelors Degree in Business, Finance, Engineering or Marketing

Experience: 5 Years in a client delivery, implementation role servicing complex customers.

Additional Basic Qualifications:

Must be 18 years of age or older

This role is not permitted to be filled in the following locations: Alabama, Alaska, Arkansas, California, Colorado, Connecticut, Delaware, District of Colombia, Hawaii, Illinois, Kentucky, Louisiana, Maryland, Minnesota, Mississippi, Montana, Nevada, New Hampshire, New Mexico, New York, North Dakota, Rhode Island, South Dakota, Vermont, Washington, West Virginia, and Wyoming. 

Benefits

In line with our commitment to employee wellbeing, our total rewards benefits package is designed to support the physical, financial, and emotional health of our employees, tailored to meet their unique and evolving needs. Our approach considers our employees’ whole selves, ensuring they can thrive both in and outside of work. Here are some of the benefits we offer, which may vary based on role, location, or hours worked:

Healthcare (Medical, Dental, Vision)

Paid Time Off, Volunteer Time Off, and Holidays

Employer-Matched Retirement Plan

Employee Stock Purchase Plan

Short-Term and Long-Term Disability

Infertility Treatment, Adoption and Surrogacy Assistance

Tuition Reimbursement

These benefits are designed to enhance the health, protect the financial security, and provide peace of mind to our employees and their families.

Deluxe Corporation is an Equal Opportunity / Affirmative Action employer: 

All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, disability, sex, age, ethnic or national origin, marital status, sexual orientation, gender identity or presentation, pregnancy, genetics, veteran status or any other status protected by state or federal law.

EOE/Minorities/Females/Vet/Disability

Please view the electronic EEO is the Law Poster which serves to inform you of your equal employment opportunity protections as part of the application process.

Reasonable Accommodation for Job Seekers with a Disability: If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to deluxecareers@deluxe.com.