As a leading financial services and healthcare technology company based on revenue, SS&C is headquartered in Windsor, Connecticut, and has 27,000+ employees in 35 countries. Some 20,000 financial services and healthcare organizations, from the world's largest companies to small and mid-market firms, rely on SS&C for expertise, scale, and technology.

Job Description

Client Support Consultant (CSC)

Locations: Chicago, IL / Evansville, IN / Boston, MA / San Francisco, CA / Atlanta, GA| Hybrid

Get To Know Us:

As part of the global CX team this role will focus on the support of SS&C clients who use Skyline to manage and measure their business operations. Qualified candidates will have experience with commercial and residential property management, specifically general ledger accounting and operational workflows. While you will be working with other experienced SME’s, you will have a proven track record of providing exceptional support in a demanding client environment. Successful client outcomes will be measured by client satisfaction as well as meeting and exceeding case closure metrics.

Why You Will Love It Here!

Flexibility: Hybrid Work Model and Business Casual Dress Code, including jeansYour Future: 401k Matching Program, Professional Development ReimbursementWork/Life Balance: Flexible Personal/Vacation Time Off, Sick Leave, Paid HolidaysYour Wellbeing: Medical, Dental, Vision, Employee Assistance Program, Parental LeaveDiversity & Inclusion: Committed to Welcoming, Celebrating and Thriving on DiversityTraining: Hands-On, Team-Customized, including SS&C UniversityExtra Perks: Discounts on fitness clubs, travel and more!

What You Will Get To Do:

The CSC - Skyline is responsible for providing product support to the global client base. They will respond to Skyline product queries, enquiries and issues raised by clients and provide resolutions to cases received via telephone and on line enquiries via our client portal. They are responsible for incident management, active management of the client case queue and the creation of “how to” documents to better educate clients on our products.

The CSC - Skyline will collaborate with their colleagues and senior members of the team, both within the group and with other internal business areas, to ensure that client satisfaction is maintained at the highest possible level.  This individual will be responsible for increasing the quantity and quality of the I&IM Service Centre Portal knowledge base through active authoring of articles.

Essential Day-to-Day Responsibilities

investigate and resolve client incidents and problems; actively manage client case queueProvide direct phone support to clients when required, log and classify all issues and requests in the call tracking databaseContinually work to deepen product and industry knowledgeManage the case resolution process for clients by following defined procedures and ensuring cases are resolved within target response timesExchange and share knowledge with the team to maximize knowledge and the effectivenessIdentify and escalate problems affecting a number of clients or influencing the timely resolution of one client’s enquiryContribute to the “How to” Knowledge Base by authoring required volume of materials of high-quality and accuracy with close attention to detail

What You Will Bring:

3 - 5 years providing support on a property management software product3 - 5 years providing client support and solving client issuesStrong general ledger accounting skillsStrong technical skills, specifically the ability to write SQL on an MS SQL platformAn understanding of the residential and commercial real estate industryAbility to troubleshoot details while maintaining the “big picture” viewAbility to manage high pressure client situations and build trust with the clients.Ability to synthesize and communicate complex technical issues to non-technical audiencesAbility to communicate well with both internal and external audiences using excellent interpersonal, client management and communications skillsGeneral knowledge of hardware and software technologies related to Company's productsSelf-motivated, “Find a way to get it done” attitudeOutstanding time management skills and attention to details

Education

Bachelor’s degree in Business, Finance, Accounting, or equivalent.

Experience Preferred

Certified Property Manager or CPAExperience with Property Management SoftwareMutual Fund Accounting and strong knowledge of general ledger processing will be considered.

We encourage applications from people of all backgrounds to enable us to bring diverse perspectives to our thinking and conversation. It's important to us that we strive to have a workforce that is diverse in the widest sense.

Thank you for your interest in SS&C! If applicable, to further explore this opportunity, please apply directly with us through our Careers page on our corporate website @ www.ssctech.com/careers.

https://www.ssctech.com/hubfs/website/pdf/Privacy-Notice-for-CA-Job-Applicants.pdf

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Unless explicitly requested or approached by SS&C Technologies, Inc. or any of its affiliated companies, the company will not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services.

SS&C offers excellent benefits including health, dental, 401k plan, tuition and professional development reimbursement plan.

SS&C Technologies is an Equal Employment Opportunity employer and does not discriminate against any applicant for employment or employee on the basis of race, color, religious creed, gender, age, marital status, sexual orientation, national origin, disability, veteran status or any other classification protected by applicable discrimination laws.

Salary is determined by various factors including, but not limited to, relevant work experience, job related knowledge, skills, abilities, business needs, and geographic regions.

California: Salary range for the position: 50,000 USD to 60,000 USD.