The Client Support Engineer (CSE) is one of Intapp’s primary contact points in helping our users be successful with their Intapp solutions. The CSE role is a post implementation role assisting customers in keeping their on-premise or cloud systems running optimally. CSEs primarily work with client administrators and IT staff to resolve problems, while working with engineering and product management to resolve issues and improve our products.
What you’ll do:
Assist customers with a variety of issues, including troubleshooting configurations, technical product support, and data quality.
Document solutions in the knowledge base to develop team and customer knowledge.
Some contributions to the general team tasks, such as case assignment and triage as well as onboarding.
Build relationships with your assigned accounts
What you’ll need:
Intapp is looking for intellectually curious, self-motivated professionals who like to get hands-on to contribute to the overall success of the business and their team. To apply for this role, you will ideally have:
Two or more years of enterprise support experience, on premise or cloud. A clear understanding of the customer support model.
Strong written and verbal communication skills, ability to explain technical concepts to a wide audience
Empathetic to customer needs
You are driven and eager to learn
Technical experience with SaaS, API's SQL, XML/Web Services, SOAP, REST, and Boomi
Familiarity with Zendesk, JIRA, Confluence, Swagger and Kibana
What you'll gain at Intapp:
Our culture at Intapp emphasizes accountability, responsibility, and growth. We support each other in a positive, open atmosphere that fosters creativity, approachability, and teamwork. We’re committed to creating a modern work environment that’s connected yet flexible, supporting both professional success and work-life balance. In return for your passion, commitment, and collaborative approach, we offer:
Competitive base salary plus variable compensation and equity
Generous paid parental leave, including adoptive leave
Traditional comprehensive benefits, plus:
Generous Paid Time Off
Tuition reimbursement plan
Family Formation benefit offered by Carrot
Wellness programs and benefits provided by Modern Health
Paid volunteer time off and donation matching for the causes you care about
Opportunities for personal growth and professional development supported by a community of talented professionals
An open, collaborative environment where your background and contributions are valued
Experience at a growing public company where you can make an impact and achieve your goals
Open offices and kitchens stocked with beverages and snacks
Intapp provides equal employment opportunities to all qualified applicants and will make hiring decisions without regard to race, color, sex, sexual orientation, gender identity or expression, religion, national origin or ancestry, age, disability, marital status, pregnancy, protected veteran status, protected genetic information, political affiliation, or any other characteristic protected by federal, state or local laws. All offers are contingent upon passing a criminal history and other background checks if applicable to the position.
Please note: Intapp will not hire through text message, social media, or email alone. We will never extend a job offer unless you have been contacted directly by an Intapp recruiter and have participated in the interview process which will generally consist of 3 or more virtual or in person meetings. Please note that Intapp only uses company email addresses, which contain “@intapp.com” or “@dealcloud.com” to communicate with candidates via email. Intapp will never ask for financial information of any kind or for any payment during the job application process. We post all legitimate job openings on the Intapp Career Site at https://www.intapp.com/working-at-intapp/. If you believe you were a victim of such a scam, you may contact your local authorities. Intapp is not responsible for any claims, losses, damages, or expenses resulting from scammers.