Job Description
The Logistics Specialist is responsible for executing customer vehicle relocation services orders and all supporting business operations. This role involves managing customer order management and execution, communicating through email and telephone with staff, independent contractors, and pickup and delivery contacts, and maintaining accurate data in each order tracked in the CRM system.
ResponsibilitiesManage execution of customer orders, ensuring timely coordination and scheduling of vehicle pickups and deliveries while following customer instructions precisely.Ensure efficient execution of orders through the linking of multiple orders.Oversee accurate and timely completion of additional services such as vehicle detailing, titling/registration, and vehicle placement into storage.Communicate promptly by email, telephone, and CRM with staff, independent contractors, and pickup and delivery contacts, escalating issues to management as necessary.Update CRM activities and notes promptly, maintaining accurate data after each communication, including uploading photos and scanned documents.Ensure compliance with company policies and procedures, and adherence to applicable DOT regulations and Federal, State, and Local laws.In the manager's absence or through the manager's direction, calculate and offer flat fees on orders by emailing the bid sheet to all independent contractors.Manage the storage facility, including daily management of vehicle numbers in and out, checking vehicles in and out, reviewing vehicles for damage, taking inventory of items left in vehicles, and moving vehicles in and out of the lot.Account for all cars on the lot, ensuring vehicles are starting and communicating issues to headquarters for resolution before reactivation.Essential Skills6 months - 1 year of fast-paced customer service experience.Strong Microsoft Office Excel, data entry, and CRM experience.Typing speed of at least 37 WPM.Strong communication skills (written and verbal), data entry, spreadsheets, call center, logistics, scheduling, and coordinating.Pay and Benefits
The pay range for this position is $20.00 - $22.00
• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Joliet,IL.
Application Deadline
This position will be accepting applications until Jan 17, 2025.
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\n \n About Aston Carter:\n
Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.
\n Diversity, Equity & Inclusion\nAt Aston Carter, diversity and inclusion are a bridge towards the equity and success of our people. DE&I are embedded into our culture through:
\n Hiring diverse talent\n Maintaining an inclusive environment through persistent self-reflection\n Building a culture of care, engagement, and recognition with clear outcomes\n Ensuring growth opportunities for our people\nThe company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
\nIf you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com for other accommodation options.
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