TEKsystems is looking for IT Implementation Support Specialist. This role is both internal and external facing and responsible for integration, implementation, testing and training on our software within a 3rd party partnering software. You will be remotely assisting with all hardware and software provided by Integrated as well as our solutions and services during and immediately following the implementation process. Candidates should have the following experience: Integrate and implement software solutions, hardware and services for new client accounts ● Remotely install Integrated hardware and software ● Setup and configure integrated hardware ● Enter client processing account credentials into partner software ● Configure integration with partner software ● Test and confirm ability to perform all integrated features ● Train clients on how to use integrated features and Integrated reporting tools ● Clearly and concisely document all client interactions according to department procedure, keeping detailed, accurate notes; update account statuses as needed ● Provide custom tailored training to clients on use and best practices for online virtual terminal, credit card and ACH reporting, payment requests, and user creation based on their business needs Additional Skills & Qualifications ● 2-3 years of Implementations experience (or equivalent in technical support and client success) ● Strong client service and professional skills over the phone ● Have a servant mentality and be able to put the needs of the client first ● The ability to communicate effectively in both written and verbal formats ● Multitasking capabilities and strong attention to detail ● Excellent logic, reasoning and decision making skills ● Ability to quickly learn and adapt to changing technology ● Ability to work under pressure, in a team environment ● Ability to troubleshoot Windows and Apple based Operating Systems ● Understanding of high level concepts around Terminal Services, Cloud Based Software and Software as a Service (SaaS) ● Understanding of home/ business networks (wire and wireless) using multiple network technologies and consumer/business peripherals, such as switches, routers, modems, printers, etc. ● Understanding of networking technologies TCP/IP, DNS, and firewalls ● Understanding of internet connectivity using cable, DSL, satellite, dial-up ● Understand Terminal Services, their functions/limitations, and how to configure software and hardware in that environment Pay and Benefits The pay range for this position is $21.55 - $21.55/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision• Critical Illness, Accident, and Hospital• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available• Life Insurance (Voluntary Life & AD&D for the employee and dependents)• Short and long-term disability• Health Spending Account (HSA)• Transportation benefits• Employee Assistance Program• Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a hybrid position in Lindon,UT. Application Deadline This position is anticipated to close on Feb 14, 2025. About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.