Job Description Job Purpose ICE Data Services is looking for a dynamic Client Support Specialist to join our London-based team. This role is an integral part of our first-line support for the ICE Consolidated Feed product. The ideal candidate will possess a blend of strong technical skills and client-facing experience. Responsibilities Deliver exceptional customer service experience to ICE Data Services’ real-time market data clients. Address client enquiries in an expeditious, thorough and professional manner. Resolve technical and market data content issue in the capacity of L1/L2 support, often in collaboration with other internal teams, and relay solutions effectively to clients. Collaborate closely with Product, Development, QA, and Sales teams to represent client needs and drive issue resolution. Demonstrate ownership of issues and keep the customer informed on the status of open enquiries requests. Develop a deep understanding of ICE Data Services market data products, IT architecture, and customer base. Identify opportunities to improve client experience and workflow. Knowledge and Experience Bachelor’s degree 2+ years of experience in a client- or business-facing support role, ideally within financial services or IT technology, with a strong preference for prior exposure to market data management and front office trading. However, candidates with relevant qualifications will also be considered. Essential: Commitment to customer service excellence, characterized by helpfulness, reliability, attention to detail, and professionalism. Excellent communication skills, both written and oral. Strong aptitude for analysis and technical troubleshooting In addition, the successful candidate will demonstrate several of the following competencies: Functional knowledge of financial markets, financial instruments, and market data Familiarity with software development lifecycle, best practices in IT service delivery Understanding of network and core computing concepts Proficiency in Unix commands for system navigation, file manipulation Scripting experience Schedule This role offers work from home flexibility of one day per week.