Client Support Technician Internship **Colony Brands, Inc.** 1 Positions ID: 51929 Posted On 08/26/2024 **Job Overview** **The Client Support Technician Internship will begin in January and end in August of 2025.** **What You’ll Do & Learn** The Client Support Technician Intern will assist in setting up, maintaining, and supporting corporate owned client-level computer equipment installed and in use within the Colony Brands facilities. The role includes supporting hardware and software troubleshooting and helps manage support ticket requests assigned via a centralized ticketing system. In addition, you will be responsible for: • Assembly and configuration of PC / MAC hardware • Documentation and mentoring of the Help Desk • Client-level networking troubleshooting skills to assist with problem resolution including wireless technologies and remote access solutions • Windows 10 / 11 Imaging and/or patching skills utilizing Microsoft SCCM or equivalent tools • Apple OS Imaging and/or patching skills utilizing JAMF • End User Support for Mobile Phones / Tablets via Microsoft Intune • Citrix Client Troubleshooting • SCCM Client Troubleshooting • Microsoft E-Mail and Office Support via Office 365 • Printer / Copier / Audio Visual Troubleshooting and Support • Active Directory User Account / Group and Permission Support We are looking for highly motivated individuals to join our Employee Experience team with majors related to Computer Science and Networking & Security. Ideally you will have strong oral and written communication skills and the ability to work effectively with multiple personality type. Also, we are looking for: • At least Junior Senior standing, recent graduates may be considered • Cumulative GPA of 2.80 or higher • Solid understanding of Windows Operating Systems (Mac also beneficial) • Solid troubleshooting skills for client level hardware including desktops, laptops, mobile phones, tablets and printers • Solid communication skills, verbal and written. Documentation and participation/contribution to team discussions will be part of the role. • Experience with Microsoft Office, Anti-Virus Malware Tools and PowerShell would be beneficial for the role. • Ability to work independently This position is not eligible for remote work and would require you to work onsite in Monroe, WI for the duration of your internship. **Note: We do not offer immigration sponsorship for any position at this time.** SC Data Center, Inc. is a customer-centric business that supports warehousing, information technology and contact centers. SC Data Center, Inc. is an affiliate company of Colony Brands, Inc. which is one of North America's largest, multi-channel direct-marketing companies. We generously support the communities we work in and offer many benefits and programs that support the well-being of our employees. Internship Perks: + Paid Opportunities - This is a paid opportunity to explore your career! All Interns are paid a competitive wage for their field. + Relocation/Housing – $1,000.00 to assist with housing costs for students relocating/coming from more than 50 miles away to their work site. + Employee Discounts - Our employee sales program offers employee discounts on items ordered from our fine catalogs and selected Outlet Store. Discounts range from 45% to 50% off. + Time Off - We all need a little down time and all Interns enjoy paid time off during their internship. + Gym Membership Reimbursements - Receive up to $50 per month toward a gym membership at local YMCA/YWCAs. + Health Insurance - Interns are offered Medical/Dental/Vision Insurance + Business Casual Dress Code - Jeans are allowed year-round! + Performance Updates - We provide interns with useful feedback regarding their performance throughout their internship. A formal mid-performance appraisal and final appraisal will be given. + Training - We provide all interns with the necessary hands-on training to make their internship experience successful. + R. Kubly Family Foundation - The foundation will pay for your graduate or professional schooling in return for a commitment to live and work in Monroe, WI after you graduate. Visit www.rkublyfamilyfoundation.org for more details Primary Contact 214918 Rudy Folk Sr. Talent Acquisition Specialist, 608-324-8818 Phone Phone Phone Fax Rudy.Folk@colonybrands.com Email True False True **Job Details** Categories Location Monroe, WI Shift First Shift Job Type Employee Full/Part Full Time Pay/Salary 3900/month Benefits Health Insurance Dental Insurance Vision Insurance PTO (Paid Time Off) Paid Holidays **Qualifications** Education Some College Company ID 937 Job REQ # \# Positions 1 Start Date 20240826 End Date 20241224 Featured Job 0 TH Ad TH Comments **Similar Jobs** PAINT PREP 2ND SHIFT Engineering Services and Products Company Environmental Service Worker Sunnycrest Manor Shipping Manager Dubuque Screw Products Estimator Sedona Staffing Services Machinist Sedona Staffing Services Registered Nurse (RN) Sunnycrest Manor FULFILLMENT WORKER 1ST SHIFT CLEARSPAN Engineering Services and Products Company Diesel Machine Maintenance Technician Sedona Staffing Services Licensed Practical Nurse (LPN) Sunnycrest Manor Certified Nursing Assistant (CNA) Sunnycrest Manor Server Grand River Center Certified Nursing Assistant (CNA) – Part-Time Sunnycrest Manor Bartender Grand River Center MATERIAL FLOW MANAGER Engineering Services and Products Company DESIGN SERVICES DRAFTER I Engineering Services and Products Company Plant Accountant Manager Sedona Staffing Services Set Up Staff Grand River Center Housekeeper - EVS - FT - Days - Dyersville MercyOne Shipping Coordinator Dubuque Screw Products Materials Movement Manager - Direct Hire Sedona Staffing Services **Share this Job** Colony Brands, Inc. **About the Company** **Colony Brands** together with its subsidiaries and affiliated companies, are a successful, multifaceted enterprise consisting of numerous multichannel retail brands, several operational support companies and a portfolio of affiliate businesses. Headquartered in Monroe, Wisconsin, we deliver an array of products and services to our customers and clients. With over 90 years in business, **Colony Brands,** has become knowledgeable and proficient in what we do. Operational support subsidiaries and affiliate businesses provide marketing, consumer credit, collections, product sourcing, information technology, wholesale food and charter aviation. Together these provide business solutions and drive success for the entire enterprise and empower outside clients to reach their business goals. **Colony Brands** is an empowerment enterprise. As an employee of Colony Brands, you’ll contribute to the success of one or more of the enterprise’s brands or companies. And, no matter where you apply your talents in the enterprise, or what your job description may be, you’ll be working with every other employee to reach one overarching goal: to empower our customers and the people in the communities we call home. We do this so that the people whose lives we touch, in the course of doing business, may live richer and fuller lives. Learn more here: https://www.colonybrands.com/