Schedule for this position is as follows:

Sunday: 7:00am-7:00pmMonday 7:00am-5:00pmTuesday 7:00am-5:00pmWednesday 7:00am-5:00pm

Job Summary

Under direct supervision, communicates and works together with customers to configure, install, preventatively maintain, improve, and troubleshoot client technologies and their systems and integrations that optimize the end user experience. Associate learns the importance of customer service skills, empathy and urgency toward customers, as the point of contact for problem coordination and resolution. Serves as resource on technology projects and initiatives. Documents problems and resolutions. Escalates appropriately when necessary. May take part in end-user training. Participates in the testing of new client technology solutions.

Essential FunctionsUnder direct supervision, working with and for the customers, participates in the installation, replacement, repair and support of client technology and their systems.Makes opportunities to learn customer service, ticketing management systems and the systems in the customer areas supported.Assists in troubleshooting, and provides input for technology requirements and workflows documentation, while gaining knowledge of Digital Services (DS) architectural standards. Assists colleagues in problem identification and issue resolution and is learning the skills of event correlation/log analysis, failure analysis/reporting and root cause analysis.May serve as resource on technology projects and may take part in end-user training.Participates in the testing of new client technology solutions and provides constructive feedback throughout the process.Looks for opportunities to learn from more experienced Client Technology Technicians.

Qualifications

Required

High School Diploma or equivalent or equivalentReliable transportation to facilitate travel between hospitals

Preferred

Associate's Degree /Technical school or equivalent1 year of relevant experience in the fieldClient technology support experienceCRT - Microsoft A+

About Corewell Health

As a team member at Corewell Health, you will play an essential role in delivering personalized health care to our patients, members and our communities. We are committed to cultivating and investing in YOU. Our top-notch teams are comprised of collaborators, leaders and innovators that continue to build on one shared mission statement - to improve health, instill humanity and inspire hope. Join a nationally recognized health system with an ambitious vision of continued advancement and excellence.

How Corewell Health cares for you

Comprehensive benefits package to meet your financial, health, and work/life balance goals. Learn more here.

On-demand pay program powered by Payactiv

Discounts directory with deals on the things that matter to you, like restaurants, phone plans, spas, and more!

Optional identity theft protection, home and auto insurance, pet insurance

Traditional and Roth retirement options with service contribution and match savings

Eligibility for benefits is determined by employment type and status

Primary Location

SITE - Musculoskeletal Center - 230 Michigan St - Grand Rapids

Department Name

Technical Field Services - Priority Health and Corporate Support

Employment Type

Full time

Shift

Day (United States of America)

Weekly Scheduled Hours

40

Hours of Work

7:00 a.m. to 5:00 p.m. or 7:00 p.m.

Days Worked

Sunday to Wednesday

Weekend Frequency

Every weekend

CURRENT COREWELL HEALTH TEAM MEMBERS – Please apply through Find Jobs from your Workday team member account. This career site is for Non-Corewell Health team members only.

Corewell Health is committed to providing a safe environment for our team members, patients, visitors, and community. We require a drug-free workplace and require team members to comply with the MMR, Varicella, Tdap, and Influenza vaccine requirement if in an on-site or hybrid workplace category. We are committed to supporting prospective team members who require reasonable accommodations to participate in the job application process, to perform the essential functions of a job, or to enjoy equal benefits and privileges of employment due to a disability, pregnancy, or sincerely held religious belief.

Corewell Health grants equal employment opportunity to all qualified persons without regard to race, color, national origin, sex, disability, age, religion, genetic information, marital status, height, weight, gender, pregnancy, sexual orientation, gender identity or expression, veteran status, or any other legally protected category.

An interconnected, collaborative culture where all are encouraged to bring their whole selves to work, is vital to the health of our organization. As a health system, we advocate for equity as we care for our patients, our communities, and each other. From workshops that develop cultural intelligence, to our inclusion resource groups for people to find community and empowerment at work, we are dedicated to ongoing resources that advance our values of diversity, equity, and inclusion in all that we do. We invite those that share in our commitment to join our team.

You may request assistance in completing the application process by calling 616.486.7447.