The Client Training Specialist is responsible for being a point of contact for clients seeking technical assistance for Paycom software inquires for the client’s assigned products. They will assist in driving ownership with clients for independent usage of Paycom products and be able to provide product feedback where applicable. They serve as a Paycom software subject matter expert on assigned products who troubleshoots through diagnostic techniques and reviews resources to determine the best resolution for the client. They are also responsible for analyzing, designing, implementing, and evaluating adult learning solutions focused on Paycom software and operational policies and procedures to drive learner performance, client retention and business results.

RESPONSIBILITIES

Be the subject matter expert on assigned Paycom software products and provide world class troubleshooting, resolution and service to Paycom’s clients and client-facing departments. Maintain expert-level product knowledge on assigned products through collaborative partnerships with Quality Assurance and Product Management departments. Facilitate effective training delivery with clear and concise communication and professionalism using on-camera and virtual delivery methods. Utilize adult learning principles to design learning programs and ensure effective knowledge transfer, retention, and skill proficiency in areas of critical performance; design and implement measures to test effectiveness, ensure continual improvement, and monitor for opportunities for improvement. Assist with the creation of learning resources for all levels of Paycom product knowledge (basic, intermediate, advanced, expert), including but not limited to troubleshooting, frequently asked questions, set up and best practices. Understand business objectives for client product usage and provide Product Management with client feedback to improve or adapt Paycom product offerings. Partner with key internal stakeholders for client issues.