1. Patient care

Greeting customer with service behaviorAssist patient for body’s weight measurement before and post dialysis treatmentCoordinate with others departmentClinic and patient document preparationAnswer calls and respond to emailsHandle customer inquiries both telephonically and by emailManage and resolve customer complaintsProvide customers with product and service informationEnter new customer information into systemUpdate existing customer informationAssist nurse for Patient Laboratory coordinationAssist Nephrologist when visit patient

2. Administration and Documentation

Check patient visit slip and record patient Dialysis payment to system and documentCoordinate with Finance department about payment record dailyRecord patient reimbursement information to online systemRecord Patient information to nephrology society of Thailand systemSummarise daily revenue and patient volume and submit to Finance department or assigned person on timeManage daily and monthly inventory stock and report to Head nurseSummarise used volume of medical supply and equipment dailyManage office supplies stock and place ordersPrepare regular reports on expenses and office budgetsMaintain and update company databases

3.   Communication and service

Communicates effectively with patient and family and ensures that the patient’s problem and feedback receive the rapid response.Assist nurse for checking patient schedule, patient location and identify patient reimbursement categoryCommunicates and coordinates effectively with multidisciplinary team.Provide service to patient and family with quality of care.Demonstrates willingness to take a good care of patient and familyProvide excellent serviceComplies with accepted dress code.Maintains a professional image among colleagues and to the public.

4. Quality and safety

Performs activities as safety standardFollow Infection control policyReport all incident and customer feedback to nurse.Demonstrates willingness to initiate or participate in unit quality activities for safety culture.