Number of Job Openings Available:

1

Date Posted:

April 16, 2024

Department:

62079900 Allina Health Group Woodbury

Shift:

Day (United States of America)

Shift Length:

8 hour shift

Hours Per Week:

40

Union Contract:

Non-Union

Weekend Rotation:

None

Job Summary:

Responsible for greeting and welcoming patients to Allina at in person appointments, or by providing support by phone. Provides a standard registration process by collecting demographic and financial data and enters information into electronic medical record.

Key Position Details:

Keyboarding 30-40 wpm1.0 FTE (40 hours/week)Day shiftNo weekends, no major holidays

Job Description:

Principle Responsibilities

Greets, welcomes, and performs the registration process with patients in person or by phoneAppropriately utilizes all tools, resources, and procedures to conduct patient check-in, which includes interviewing patients to collect demographic and insurance information, providing patients with appointment specific forms, and obtaining necessary and appropriate documentationAssists patients with telephone encountersIdentifies key words to initiate appropriate responses and de-escalation techniques as neededDirects patients to appointment or procedureCollects co-pays and/or remaining balancesObtains signatures from patients as neededResponds to questions regarding financial assistance programsPerforms the End of Day reconciliation processMay participate in the prescription refill order process as appropriate and in scope for positionManages and organizes the patient care lobby (or lobbies) and provides other department supportCleans and disinfects the lobby and check-in area(s), wheelchairs, stair wells, door handles, clipboards, and elevator keys throughout the dayUnpacks and restocks supplies, file cabinet(s) and other clinic resources such as brochures and business cards, makes copies of documents as neededMay schedule appointments and/or help with other office communication needs such as answering and transferring calls, handling messages and paging necessary partiesPerforms weekly downtime checkActive participation in staff meetingsOther duties as assigned.

Job Requirements

Must be 18 years of age with education and/or experience needed to meet required functional competencies as listed on the job description, and High school diploma or GED preferred preferred andAssociate's or Vocational degree preferred1 year of basic computer skills required and0 to 2 years of experience with Microsoft Office products (Word, Outlook, and Excel) preferred and0 to 2 years of customer service, clerical, or other business office environment experience preferred and0 to 2 years of medical terminology knowledge preferred

Physical Demands
Sedentary:
Lifting weight Up to 10 lbs. occasionally, negligible weight frequently