The Clinic Care Coordinator is responsible for interacting with patients and visitors at the clinic
and manages administrative tasks for the medical team. Their duties include receiving phone
calls, scheduling patient appointments according to physician’s availability, explaining intake
forms and consent forms to new patients, and processing payments. Perform patient
registration, check-in and check-out. Create telephone encounters for patient estimates. Obtains
authorizations for office visits and external visits. Transcribe patient referrals into the EMR
system and index accompanying paperwork. Use the hospital computer systems to access
information and complete other clerical tasks. Maintain office inventory and utilize computer
equipment and various other applications. Answer phone requests for information and
disseminate the information accurately. Navigate patients through the referral process and
manage all related tasks for the clinic care team including, initiating the referral process and
evaluating requirements for each referral, obtaining authorizations when applicable, partnering
with the Navigation Center or internal and external clinics to ensure continuity of care, and
maintaining the various work queues.

QUALIFICATIONS 

All job qualifications listed indicate the minimum level necessary to perform this job proficiently. 

LEVEL OF EDUCATION 

Minimum: 

Preferred: CERTIFICATIONS, LICENSES, REGISTRATIONS

 Minimum: Preferred: 

TECHNICAL REQUIREMENTS 

Minimum: Basic MS Word & min. 35 wpm typing speed. Bilingual skills (English/Spanish) required for Peds OP Clinic. 

Preferred: 

YEARS OF RELATED WORK EXPERIENCE 

Minimum: Six months clerical experience. 

Preferred: One year clerical experience in a medical environment performing referrals and authorizations.