Welcome page Returning Candidate? Log back in! Clinic Coordinator Location US-MA-Boston Job Posted Date 1 day ago(8/22/2024 10:29 AM) Job ID 2024-41216 Category Operations Type full time Grade 18 Location : Address 450 Brookline Ave Location : City Boston Overview

This position is partially remote Sunday through Thursday and the days/hours are listed below. 

Monday-Thursday: 7:30am-4pmSun: 7:30am-4pm

The Clinic Coordinator I supports all scheduling in the Jimmy Fund Clinic in addition to providing cross coverage for other disease centers. This includes scheduling appointments in accordance with the scheduling guidelines; liaising among patients/families/providers/leadership; utilizing institutional and technical knowledge to properly triage patient and provider requests.  This role enjoys working in a busy clinic setting, offering exemplary customer service, and managing complex high-volume scheduling tasks while balancing multiple real- time priorities.

 

Located in Boston and the surrounding communities, Dana-Farber Cancer Institute is a leader in life changing breakthroughs in cancer research and patient care. We are united in our mission of conquering cancer, HIV/AIDS and related diseases. We strive to create an inclusive, diverse, and equitable environment where we provide compassionate and comprehensive care to patients of all backgrounds, and design programs to promote public health particularly among high-risk and underserved populations. We conduct groundbreaking research that advances treatment, we educate tomorrow's physician/researchers, and we work with amazing partners, including other Harvard Medical School-affiliated hospitals.

Responsibilities

Reporting to the Scheduling Supervisor/Manager in Pediatrics and working under the guidance of the Lead Clinic Coordinator. The Clinic Coordinator I role is a mission critical position is responsible for administrative tasks that occur in the Jimmy Fund Clinic including.

 

This position requires the ability to multi-task and function as an integral member of the team. Excellent verbal and written communication skills required. Exceptional computer, customer service and problem-solving skills required. Demonstrated ability to carry out complex scheduling as required. Demonstrated ability to draft complex reports, correspondence and other administrative documents pertaining to patient scheduling as needed. 

 

Appointment Scheduling:

Accurately schedules complex appointments set across disciplines for pediatric oncology patients in accordance with scheduling guidelinesCoordinates with the Boston Children's Hospital surgical schedulers Maintains confidentiality of Protected Health Information (PHI)Performs front desk check-in and check-out functions (may defer complicated scheduling to Clinical Coordinator II as needed.)Possesses strategic thinking skills, the ability to learn rapidly, multi-task, and adapt quickly to an ever-changing environment.Participates in training new team members as requestedMonitors scheduling reports to ensure accuracy in patient scheduling and to ensure optimization of resource utilizationParticipate in New Hire OrientationPrepares open and close provider schedules and handles daily schedule changesIn the absence of the Lead, assumes daily report needs, communicates with Nursing Leadership and monitors the infusion schedulesDemonstrates critical thinking skills and ability to resolve complex customer service and scheduling issues

Patient Experience:

Delivers outstanding customer service to internal and external customersTimely, accurately and curiously responds to the needs of internal and external customersAbility to deescalate patient grievances, maintain customer service standards, and involve floor leadership as necessaryObtains detailed clinical information face-to-face, by telephone or electronically

Communication and Collaboration:

Demonstrates ability to effectively communicate across leadership levels and with varying audiencesSynthesizes and communicates complex information in patient friendly termsObtains detailed scheduling information face-to-face, by telephone, or electronically while performing check-in and check-out functions – i.e. triaging phone calls, double identifying patients, printing appropriate paperwork, coordinating complex schedules; acquiring and entering verbal ordersWorks effectively as a member of the team and across functional teamsProvides general disease or program-specific information to callers/patients within the scope of knowledge and authorityMay provide general administrative support and coordination for all aspects of patient care for both new and/or established patients, including filing, document preparation, data entry, telephone support, etc. Fosters a sense of shared responsibility among the team

Regulatory Compliance and Quality Improvement:

Compliance with DFCI policies and proceduresUnderstanding their role and responsibility in obtaining successful Joint Commission accreditation HIPPA regulation compliance Completion of assigned AEU and Health Stream competenciesActively participates and provides constructive feedback on quality improvement projects

Information Technology:

Maintains a level of competency in all systems including: Epic, Real Time Locating System (RTLS), OutlookActively engaged in system up Qualifications

Clinic Coordinator I:

Bachelor’s degree preferred. Experience working in a customer service setting preferred. Proficiency in technology and complex computer systems required.

 

KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED:

Excellent verbal and written communication skillsWorking knowledge of computers and technologyExcellent customer serviceAbility to function as an integral member of the team Strong organizational skills with the ability to multi-task Strong problem solving and critical thinking skills Demonstrated flexibility and ability to take on additional responsibilities as situations requireAbility to adapt to ever-changing environment

PATIENT CONTACT:

Yes, this position entails patient (pediatrics) contact and communication.  Methods of contact are in person, via telephone, written letter or email.  

 

WORKING CONDITIONS:

Ability to operate a computer, keyboard and standard office equipment required.  While performing the duties of this job, the employee is occasionally required to stand; sit; walk; use hands to handle objects and office supplies; reach with hands and arms.

 

Dana-Farber Cancer Institute is an equal opportunity employer and affirms the right of every qualified applicant to receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, national origin, sexual orientation, genetic information, disability, age, ancestry, military service, protected veteran status, or other characteristics protected by law.

 

At Dana-Farber Cancer Institute, we work every day to create an innovative, caring, and inclusive environment where every patient, family, and staff member feels they belong.  As relentless as we are in our mission to reduce the burden of cancer for all, we are equally committed to diversifying our faculty and staff.  Cancer knows no boundaries and when it comes to hiring the most dedicated and diverse professionals, neither do we. If working in this kind of organization inspires you, we encourage you to apply.

 

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