Refer to departmental "Scope of Service" and "Provision of Care" plans, as applicable, for description of primary age groups and populations served by this job for the respective HM entity.
HOUSTON METHODIST EXPERIENCE EXPECTATIONS
Provide personalized care and service by consistently demonstrating our I CARE values:INTEGRITY: We are honest and ethical in all we say and do.COMPASSION: We embrace the whole person including emotional, ethical, physical, and spiritual needs.ACCOUNTABILITY: We hold ourselves accountable for all our actions.RESPECT: We treat every individual as a person of worth, dignity, and value.EXCELLENCE: We strive to be the best at what we do and a model for others to emulate.Practices the Caring and Serving ModelDelivers personalized service using HM Service StandardsProvides for exceptional patient/customer experiences by following our Standards of Practice of always using Positive Language (AIDET, Managing Up, Key Words)Intentionally collaborates with other healthcare professionals involved in patients/customers or employees' experiential journeys to ensure strong communication, ease of access to information, and a seamless experience.Involves patients (customers) in shift/handoff reports by enabling their participation in their plan of care as applicable to the given jobDisplays cultural humility, diversity, equity and inclusion principlesActively supports the organization's vision, fulfills the mission and abides by the I CARE values Responsibilities PEOPLE ESSENTIAL FUNCTIONS
Coordinates patient flow, obtaining patient demographics as needed, preparing patient for provider/mid-level visit and provides back up to clinic staff.Organizes daily schedules and work activities; providing coverage to meet patient needs.Assists with triage, patient prescription, re-fills and referrals, and prescription education. Independently executes the duties and responsibilities of preceptor, serves as a clinical resource in the department, using advanced skills and competencies, guiding and mentoring colleagues though processes in order to provide optimal patient care. Provides structured feedback with examples.Works with clinical management to assess and determine process protocols for clinic and conducts meeting with clinic staff and Practice Manager
SERVICE ESSENTIAL FUNCTIONS
Demonstrates engagement in planning, organizing, and directing all aspects of clinic operations. Collaborate with leadership, other clinics, and Medical Assistants to develop new processes and/or procedures for continued patient care.Provides quality oversight for documentation of vital signs, chief complaint(s), preforms medication(s) review, and discusses/reviews medical and social history (as appropriate). Documents, in patient's electronic medical record (EMR) care administered, all diagnostic measurements, treatments, and procedures in accordance with established policies.
QUALITY/SAFETY ESSENTIAL FUNCTIONS
Interprets documents such as provider orders, safety rules, operating and maintenance instructions and procedure manuals. Follows-up with patient as appropriate to ensure compliance with recommendations, medications, lab/x-ray results, special visits, PCP visits, dieticians, diabetes educators, etc. Ensures patient utilization and activation of MyChart.Provides initial investigation and information for internal and external complaints to management.Provides care coordination with hospital, ED, consulting physicians and/or community resources whenever appropriate to include handling patient inquiries.Role models behaviors and skills, through peer-to-peer accountability, towards improving department score for patient satisfaction.Leads efforts, in collaboration with clinic management, to assure that Environment of Care rounds are performed monthly in the clinic setting
FINANCE ESSENTIAL FUNCTIONS
Provides oversight of clinic resources to align with clinic budgetary goals and objectives; assists in long range planning of clinic needs.Arranges for pre-authorizations and pre-certifications of procedures as needed.
GROWTH/INNOVATION ESSENTIAL FUNCTIONSParticipates in curriculum development for Graduate Medical Assistant staff. Provides development and guidance for new clinical employees.Collaborates with clinic management on process improvement.
This job description is not intended to be all-inclusive; the employee will also perform other reasonably related business/job duties as assigned. Houston Methodist reserves the right to revise job duties and responsibilities as the need arises. Qualifications EDUCATION
High School diploma or equivalent education (examples include: GED, verification of homeschool equivalency, partial or full completion of post-secondary education, etc.)
WORK EXPERIENCE
Five years as a Senior/Advanced Medical AssistantTwo years demonstrated leadership experience (i.e., mentor, quality control, or clinical process improvement) preferably in health care requiredOne year Training experience preferred License/Certification LICENSES AND CERTIFICATIONS - REQUIRED
CMA - National Certified Medical Assistant -- or Emergency Medical Technician ORRMA - Registered Medical Assistant (AMT) ORCMA - National Certified Medical Assistant (NAHP) ORCMA - National Certified Medical Assistant (NCCT) ORCMA - National Certified Medical Assistant (NHA) ORCCMA - National Certified Clinical Medical Assistant (NHA) ANDBLS - Basic Life Support (AHA)
LICENSES AND CERTIFICATIONS - PREFERRED
CPT - Phlebotomy Technician Certification KSA/ Supplemental Data KNOWLEDGE, SKILLS, AND ABILITIES
Demonstrates the skills and competencies necessary to safely perform the assigned job, determined through on-going skills, competency assessments, and performance evaluations.Sufficient proficiency in speaking, reading, and writing the English language necessary to perform the essential functions of this job, especially with regard to activities impacting patient or employee safety or security.Ability to effectively communicate with patients, physicians, family members and co-workers in a manner consistent with a customer service focus and application of positive language principles.Must be EPIC proficient.Knowledge of medical practice and care of patients and ability to assist with examinations, diagnostic and treatment procedures, knowledge of medical equipment and instrumentsSkill in developing and maintaining clinical quality assurance to maintain accurate medical recordsDemonstrates a learning attitude toward solving problems, using good reasoning and judgmentProvides safe patient-centered, compassionate and competent careProficient in computer skills for documentation and work-related purposesCompletes required continuous training and education, including department-specific requirements. Maintain current certificationsAbility to establish and maintain effective working relationships with patients, medical staff, co-workers and the publicAbility to work with peers in a team situationPossesses an understanding of the patient population as it relates to the clinical disease processProficient in computer skills for documentation and work-related purposeDemonstrates advanced assessment competences appropriate for level of practice
SUPPLEMENTAL REQUIREMENTS
WORK ATTIRE
Uniform NoScrubs YesBusiness professional NoOther (department approved) No
ON-CALL*
*Note that employees may be required to be on-call during emergencies (ie. DIsaster, Severe Weather Events, etc) regardless of selection below.
On Call* No
TRAVEL**
**Travel specifications may vary by department**
May require travel within the Houston Metropolitan area YesMay require travel outside Houston Metropolitan area No Company Profile
Houston Methodist Specialty Physician Group - As one of the nation’s leading hospitals and academic medical centers Houston Methodist has brought together some of the nation’s leading experts in multiple specialties to serve our patients. As part of Houston Methodist Specialty Physician Group (HMSPG), these specialists not only provide excellent clinical care, but are on the forefront of research, developing leading-edge technologies and treatments, and teaching the medical pioneers of tomorrow. This combination of clinical service, research and academics ensures patients have access to the latest in treatments and technologies while providing the best in comprehensive patient care. Established as a non-profit corporation and certified by the Texas State Board of Medical Examiners, HMSPG enables physicians to maintain autonomy with respect to their clinical practice while growing their practice within an academic environment.
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Houston Methodist is an Equal Opportunity Employer.
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