Position Summary:

Responsible and accountable for training medical group leaders and leading the efforts in ensuring best practices are followed in the delivery of care. Instrumental in communicating to the providers and staff, performance metrics as well as policy and procedure changes for the clinics. Utilizes knowledge of organization policies, procedures and systems and uses skills in planning, organizing, delegating, and supervising the CBO staff. Must work effectively with providers and staff in optimizing EMR. Must have ability to take initiative and to exercise independent judgment, decision-making and problem-solving expertise. Works closely with Sr. Director of Medical Group Services to ensure the provision of comprehensive departmental compliance, patient satisfaction, and performance improvement.

Minimum Qualifications:

Ability to meet minimum hospital hiring standards.Excellent leadership, team building and communication skills, including the ability to communicate effectively and exercise good judgment.Must have the ability to work efficiently, responsibly, and independently in an environment with multiple work demands.Advanced computer technology skills required.A minimum of seven years management experience in an outpatient setting which included billing and collections, preferred.Bachelor’s degree or additional education preferred. 

Essential Job Functional:

Leads CBO employees to accomplish all job objectives; inspires confidence and motivation; clearly defines expectations, and maintains personal effectiveness under pressure.Works collaborative with medical group leaders to develop long-range strategic operational planning, care & service design and development of organizational policies that reflect the mission and values of the organization.Develops standards and provides systems to monitor and evaluate medical group clinic quality metrics and assumes responsibility for meeting metric goals.Identifies and understands EMR functions. Formulates and monitors setup to ensure optimization of functions.

Knowledge, Skills and Abilities:

Demonstrate sound judgment, patience and maintain a professional demeanor at all timesAbility to work in a busy and stressful environmentOrganizational skills and the ability to prioritizeComputer skills: MS Office, Electronic medical records etc.Strong interpersonal verbal and written communication skillsCreativity, problem analysis and decision makingAbility to work varied shiftsStrong leadership and managerial skillsIdentifies and understands customers of the clinic. Formulates and monitors working relationships which adhere to the customer standards.