The Office Manager (OM) will oversee all day-to-day operations of the clinic and shall consult with the Director of Physician Practices prior to implementing critical changes in operational procedures. OM must promote good public relations for the department and Tennova Healthcare - Clarksville while maintaining patient/customer confidentiality. Diligently monitors daily workflow and is alert to opportunities to improve efficiency and minimize costs. Regularly monitors and audits staff performance; supports physicians; coaches team; encourages professional development and growth among the team. OM has knowledge of financial goals; maintains/exceeds key indicator goals. OM works with other clinics, the hospital, the corporate office (PPSI, Athena, HIM, etc.) and vendors as the point-person for the clinic, along with the Director of Physician Practices.
BASIC KNOWLEDGE AND ABILITIES:
Education / License / Certification:
High School Diploma or GED equivalentDegree in Healthcare or Business preferredAdvanced certification in a health-related field preferredExperience / Skills:
Minimum of two years experience working in a physician office requiredMinimum of one year supervisory experience in a physician office or hospital requiredSkilled in physician office billing and coding requiredMust possess basic computer skills (email, internet, Excel, Word) requiredOffice Manager experience in a physician practice preferredSpecialty specific Office Mgr. or Supervisor experience preferredElectronic Medical Record experience preferredMust be able to read, comprehend and communicate on a professional levelAttention to detail and concentrationAbility to work in fast-paced, ever-changing environment