Overview Provides support with the daily activities of a medical office by performing the following duties and other duties as assigned Responsibilities Essential Duties and Responsibilities Rooms patients, collects assessment data and prepares patient according to specific need. Assists physicians in examination, treatment and other clinic procedures. Assists with laboratory procedures, screening tests and QI projects. Answers telephone and either responds to inquiry, directs caller to appropriate personnel, or initiates a triage slip for response by medical personnel. Schedules appointments and enters appointment date and time into computerized scheduler. Conducts reminder calls to all patients. Greet and directs patients, salespeople, and visitors. Registers patients by verifying that patient's record is up to date and accurate. Makes appropriate changes in computer system and on patient's chart. Coordinates referrals for patients through insurance and other physician offices. Collects payment from patients and issues receipt. Prepares and maintains patient charts. Maintains and orders supplies. May be required to work overtime during peak periods. Culture of Excellence Behavior Expectations To perform the job successfully, an individual should demonstrate the following behavior expectations: Quality - Follows policies and procedures; adapts to and manages changes in the environment; Demonstrates accuracy and thoroughness giving attention to details; Looks for ways to improve and promote quality; Applies feedback to improve performance; Manages time and prioritizes effectively to achieve organizational goals. Service - Responds promptly to requests for service and assistance; Follows the Mercyhealth Critical Moments of service; Meets commitments; Abides by MH confidentiality and security agreement; Shows respect and sensitivity for cultural differences; and effectively communicates information to partners; Thinks system wide regarding processes and functions. Partnering - Shows commitment to the Mission of Mercyhealth and Culture of Excellence through all words and actions; Exhibits objectivity and openness to other's views; Demonstrates a high level of participation and engagement in day-to-day work; Gives and welcomes feedback; Generates suggestions for improving work: Embraces teamwork, supports and encourages positive change while giving value to individuals. Cost - Conserves organization resources; Understands fiscal responsibility; Works within approved budget; Develops and implements cost saving measures; contributes to profits and revenue. Education and Experience Graduate of a medical assistant program accredited by the Accrediting Bureau of Health Education Schools (ABHES) or the Commission on Accreditation of Allied Health Education Programs (CAAHEP), or graduate of a medical assistant program in a postsecondary school or college that has institutional accreditation by a regional accrediting commission or by a national accrediting organization approved by the U.S. Department of Education. Experience in clinic setting preferred. Injection, specimen collection and phlebotomy training preferred. Certification and Licensure Approved CPR or BLS certification required within 90 days. Skills and Abilities N/A Special Physical Demands The Special Physical Demands are considered Essential Job Functions of the position with or without reasonable accommodations. While performing the duties of this Job, the employee is regularly required to stand; walk and talk or hear. The employee is frequently required to sit; use hands to finger, handle, or feel and reach with hands and arms. This job requires the employee to exert 50 to 100 lbs occasionally and exert or lift 25 to 50 lbs of force frequently. There is frequent reaching, handling, fingering, hearing and talking. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, color vision and depth perception. Level of Supervision Some independent judgment is required, but decisions are limited by standard practices or procedures. Supervises N/A