Overview

See below

Responsibilities

Position Specific Competencies: Medical Office Assistant

In addition to the following essential position competencies, other competencies may be required to meet changing organization needs.

1.    Uses an appropriate problem-solving approach to plan services.Answers phones, routes calls and or takes accurate Demonstrates a sense of urgency relating to patient’s level of distress. Triages basic patient care needs generating a telephone encounter depending upon the situation.Registers new patients and maintains current accurate up to date demographic and insurance information for all Performs according to policy regulations associated with Privacy Notification, Medicare secondary, signed demographic registrations, consent to treat minor, etc. (MSPQ).Identifies barriers toVerifies insurance eligibility, scans insurance card, and photoChecks patients in and or out for visit in appropriate Accurate and appropriate use of ICD-10 and CPT codesAccurately and accordingly to policy, posts paymentsReconciles all financial data correctly and in compliance with clinic policy, both end of day and end of monthForward requests for Medical Records to Health Information Management Systems.Works with patient and clinic manager to effectively manage patient accounts and performs certain financial assistance tasks as delegated and monitored by the clinicRecognizes how fraud and abuse interplay into dailyAny other duty as assigned but within the scope of practice for a MOA by the clinic manager and orWill contact facilities as necessary to ensure the appropriate paperwork is index in the patient’s EMR medical record prior to being seen by the provider in preparation for patient appointments – Examples: surgical reports, pathology reports, home health summary of care, etc.Responds to the follow-up action plans sent by providers goaled at achieving maximum level of care continuity in preparation for designated patient appointments.

                Examples: Remind patient to bring blood pressure log to appointment.

MOA will also monitor the Quality Panel Metrics Health Maintenance Tab to facilitate proactive management of patient care and close care gaps.

2.    Provides services with consideration of the recipient’s needs.Maintains work area in a neat and organizedSecures patient information in desk drawers orSecures all receipts, cash drawer, under lock and key overnight and when away from work area. Locks computer system as needed when away from work desk to protest PHI for patientsGreets and direct patients and visitors in a courteous manner, informing them of delays or changes in patient flowManages appointment schedule to ensure provider efficiency and patientMonitors the reception area to ensure patient comfort and prompt response to patient distress or concernsWears FH name badge and introduces self to patient as needed and required by theWorks on behalf of patient and occ health client to ensure timely appointments by asking patient to arrive early, effectively work through paperwork, history forms, etc. while making sure patients have the opportunity to re-schedule if provider is runningMonitors and manages patient and client requests for appointments.Manages occ health no shows; monitors upcoming occ health schedules.

3.  Uses equipment/supplies correctly.Maintains equipment in proper working Follow manufacturers’ manuals for care of office equipment. Notify manager of equipment failure.Maintains adequate supply of materials and Use supplies conservativelyKeeps a neat orderly and safe work

4.    Uses appropriate safety and infection control measures.Adheres to established infection controlAssures patient safety by following applicable patient safety

5.    Teaches/directs/advises/informs others in an appropriate manner.Communicates clearly with providers, manager and co-workers and patients.Educates and inform patients about clinic policies, procedures and processes using basic simple language and principles of adultInvolves clinic manager in all patient concerns/complaints in a timely fashion after first trying to diffuse the situation.Accurately collects co-pays and deductibles; provides patients with necessary information about their insurance policy (when information is available) as needed and directed by the situation.Advises patients in need of insurance pre-certifications or authorization for clinic visits (i.e., managed care and VA).Knowledge of managed care plans.Adheres to FirstHealth’s Customer Service Standards.

6.    Reports/records information appropriately.Uses approved format for recording and reporting i.e., telephone encounter, etc.Maintains written reports of all situations requiring manager’s attentionReconciles cash receipts and reports as instructed by policy when MOA must leave money drawer for an extended periodUtilizes the EHR/EMR system if in place to facilitate role as it related to referrals, follow-up patient instructions or other activities required in a clinic setting to augment quality for patient care and coordination.

Compliance to competencies are evaluated by Outstanding, Successfully and Needs Improvement. It is the judgment of the clinic manager and supported by objective documentation under comments when either Outstanding or Needs Improvement are given to any of these competencies.

Qualifications

Qualifications:

The following, or equivalents, are the minimum requirements necessary to perform the essential functions of the position.

Education/formal training/licensure/certifications/experience:

High school graduate. One-year Technical College or certification preferred.

Three years' experience in physician office with medical billing experience may be accepted in lieu of formal training.

Additional Skills:

Experience with practice management systems; office automation skills; extensive knowledge of CPT and ICD-10 coding and insurance reimbursement; strong interpersonal and verbal communication skills; good organizational skills. Is committed to and demonstrates excellent customer service when dealing with all types of customers.