FULL TIME DAYS POSITION REPORTS TO HENRY FORD MEDICAL CENTER TROY GENERAL SUMMARY: Under the supervision of the OP BHS Group Practice Manager, the BHS Clinic Office Coordinator functions as an experienced administrative staff expert in coordinating services on behalf of the patient and delivering excellent customer service in collaboration with the service area team including physicians, advanced practice providers, and support staff. The BHS Clinic Office Coordinator will develop relationships and processes to support scheduling and care coordination of our patients while also ensuring there is prioritization on schedule utilization and access improvement. Regularly interacts with and is responsible for maintaining constructive lines of communication with patients, team members, HFHS Physicians, and office staff. Actively contributes to an organizational culture committed to the highest degree of service excellence to all customer groups. Participates in process/quality improvement projects and monitors schedule utilization, work queue referrals/treatment orders, and assists with patient outreach and scheduling/re-scheduling efforts. EDUCATION/EXPERIENCE REQUIRED: High School diploma or G.E.D. equivalent required. Associates Degree or two (2) years of college experience preferred. Minimum of three (3) years progressively more responsible related work experience necessary in order to gain in-depth understanding of organizational policies, procedures, and operations in order to assume a variety of high-level administrative details. Proven performance in working collaboratively in a multidisciplinary team. Knowledgeable of medical electronic information registration and appointment scheduling systems. Epic registration experience preferred. Must possess a positive attitude. Able to apply problem solving and critical thinking skills. Must possess strong organizational skills. Strong reporting experience preferred - specifically must be able to review and/or create excel based reports. Additional Information + Organization: Behavioral Services + Department: OFP_Adult_OP BHS + Shift: Day Job + Union Code: Not Applicable Additional Details This posting represents the major duties, responsibilities, and authorities of this job, and is not intended to be a complete list of all tasks and functions. It should be understood, therefore, that incumbents may be asked to perform job-related duties beyond those explicitly described above. Overview Henry Ford Health partners with millions of people on their health journey, across Michigan and around the world. We offer a full continuum of services – from primary and preventative care to complex and specialty care, health insurance, a full suite of home health offerings, virtual care, pharmacy, eye care and other health care retail. With former Ascension southeast Michigan and Flint region locations now part of our team, Henry Ford’s care is available in 13 hospitals and hundreds of ambulatory care locations. Based in Detroit, Henry Ford is one of the nation’s most respected academic medical centers and is leading the Future of Health: Detroit, a $3 billion investment anchored by a reimagined Henry Ford academic healthcare campus. Learn more at henryford.com/careers . Benefits The health and overall well-being of our team members is our priority. That’s why we offer support in the various components of our team’s well-being: physical, emotional, social, financial and spiritual. Our Total Rewards program includes competitive health plan options, with three consumer-driven health plans (CDHPs), a PPO plan and an HMO plan. Our team members enjoy a number of additional benefits, ranging from dental and eye care coverage to tuition assistance, family forming benefits, discounts to dozens of businesses and more. Employees classified as contingent status are not eligible for benefits. Equal Employment Opportunity/Affirmative Action Employer Equal Employment Opportunity / Affirmative Action Employer Henry Ford Health is committed to the hiring, advancement and fair treatment of all individuals without regard to race, color, creed, religion, age, sex, national origin, disability, veteran status, size, height, weight, marital status, family status, gender identity, sexual orientation, and genetic information, or any other protected status in accordance with applicable federal and state laws.