Agency Profile: Spectrum Health & Human Services respectfully partners with adults, children, and families as they recover from behavioral, emotional, mental health and/or substance related disorders by offering individualized and meaningful opportunities of hope, empowerment and support to achieve self-defined improvements in their quality of life. Full-time: 326 Orchard Park Road, West Seneca, NY SUMMARY OF POSITION FUNCTION: Performs complex administrative tasks and provides administrative support to a department head and/or manager. Provides training and supervision to clinic support staff. MAJOR DUTIES AND RESPONSIBILITIES: + Knowledge and demonstration of agency core values in day-to-day activities + Exemplifies the criteria for a high performing team member and the values that support trust, interdependencies and teamwork. + Consistently maintain a neat, organized work environment + Processes Intakes, scheduling, and filing + Schedule preparation to include authorization verification, copay/private fee amounts, client balances and troubleshooting billing/insurance inquiries + Constant verifications of 3rd Party payers, Medicaid and authorizations, completion of client financial reviews + Reconciliation and posting of all client payments + Processing of client records, including admissions and discharge + Oversight of other Office Staff with day-to-day tasks & delivers effective supervision to direct reports + Delivers exceptional customer service and assists with resolving client grievances + Constant direct communication with Manager of Support Services + Works with clinic leadership to ensure strong communication and teamwork between the front office and clinical team. + Answers telephone and directs calls to the appropriate person + Attends required trainings and office manager meetings. Contributes to meetings with process suggestions and/or opinions. + Composes and prepares routine correspondence for signature + Establishes and maintains confidential files and records + Proofreads work and corrects grammatical, punctuation and spelling errors + Maintains calendar and staff schedules; ensuring adequate site coverage during all hours of operation and covers when necessary + Sends/receives incoming and outgoing mail and faxes; and follow-ups on dates for action items + Attends departmental meetings; takes notes and prepares/distributes meeting minutes + Orients new personnel to agency’s policies and procedures + Orders and maintains office supplies and equipment + Operates office machines and instructs others in the operation of same + Other Duties as assigned SKILLS/COMPETENCIES: + Ability to generate standard business letters, forms, contracts, proposals, presentations, etc. Strong understanding of and ability to use internet search engines + Excellent interpersonal skills and communication skills both verbal and written + Meticulous documentation/recording skills and attention to detail; excellent time management and organizational skills + Ability to handle multiple tasks + Proficient in the use of computer software such as MSWord, Excel, Power Point, Desktop Publishing, Outlook, etc. + Ability to operate office equipment EDUCATION REQUIREMENTS: + High School Diploma or equivalent EXPERIENCE: + Three years work-related experience. Previous supervisory experience preferred + Must possess valid Driver’s license and ability to travel between locations if needed COMPENSATION: $20.08/hr - $25.60/hr