Employment Type:Full timeShift:Day Shift

Description:At Saint Alphonsus Health System, we are looking for people who are living out their calling. We want you to be passionate about coming to work, and challenged to achieve your potential. Living by these virtues, we pride ourselves on exceptional service and the highest quality of care.

The Saint Alphonsus Medical Group is looking for a team-oriented and hard-working Clinic Supervisor for our General Surgery -Bariatrics & Colorectal, and Women's Specialty clinics located on the Boise Regional Medical Center campus!

Position Summary & Highlights:

Under general guidance of the Area Practice Manager, as the Clinic Supervisor you will coordinate the day-to-day operations of the General Surgery Bariatrics & Colorectal clinics and the Women's Specialty clinic focusing on physician and staff relationships, customer service, and financial management.

Our surgical teams are experts in minimally invasive and robotic surgery, and in advanced subspecialty disciplines including General Surgery, Esophageal Health and Reflux, Metabolic and Bariatric Surgery, Colorectal Surgery and Surgical Oncology.

The Women's Specialty clinic treats patients for genecology oncology, and breast reconstruction surgery. We are fortunate to have Patrick Connor, MD, a highly-skilled board-certified Gynecologic Oncologist, and Polina Kokoulina, PA, who are committed to the comprehensive treatment of women with benign gynecologic conditions and gynecologic cancers. 

Our Plastic and Reconstructive Surgeon offers a number of different types of reconstructive surgeries that can help improve the problem, whatever it may be. Linsey Etherington, MD, is a Plastic and Reconstructive Surgeon who has completed advanced training in the latest plastic surgery techniques. This highly skilled surgeon provides leading edge expertise in plastic and reconstructive surgery, offering a wide range of services

Dr. Prier is a fellowship trained Breast Surgeon and is the Medical Director of the Saint Alphonsus Comprehensive Breast Surgery Center. She is able to develop unique personal relationships with her patients, learn what is important to them in their care and then build a treatment plan that will provide them the best treatment available while taking into consideration the values that are important to them.

We offer patients access to clinical trials, genetic counseling and cancer risk assessments. Additionally, there are specialized programs for cancer patients to help reduce fatigue and improve well-being following cancer treatments.

This is a non-clinical position.

What Will You Do:

Directly supervise 7 front office staff (Patient Service Reps (PSRs)) and support 2 Lead PSRs. This includes providing performance coaching/feedback, completing evaluations, and resolving staff conflict.

Act as a liaison between support staff, physicians and clinic managers/administrator.

Oversee billing and collection functions and ensures staff compliance with collection policies and procedures (e.g., PATOS, days in accounts receivables, aging of accounts receivable).

Maintain appropriate staffing/scheduling to support operations and physician productivity, and oversee time and attendance records and ensures accurate information for payroll.

Help ensure organizational commitment to patient satisfaction. React in a timely manner to resolve patient complaints , and promote customer service standards among staff. 

An ideal candidate will have:

Epic experience;

Worked in a front office clinic position and understands the job duties;

Previous lead or supervisory experience in a clinic environment;

Enjoyment in building teams and partnering with clinic leadership and physicians;

Comfortability and confidence in communicating with physicians and other clinic staff; and

Be self-motivated, has demonstrated follow through, and thrive in an environment where you can lead by example and jump in and help when needed.

Work Schedule:

This position will work Mondays – Fridays around the hours of 8:00am 5:00pm.

Locations:

General Surgery Clinic: 1072 N Liberty St Ste 300

Women's Specialty Clinic: 900 N Liberty St Ste 101

Both clinics are located on the Regional Medical Center campus (I-184 and Curtis Road).

Learn more about Surgical Services:

https://www.saintalphonsus.org/services/surgery

Learn more about Gynecology Oncology Services:

https://live-hgwf-trinity-healthsaint-alphonsus-health-system.pantheonsite.io/services/gynecology/gynecologic-cancer-care

Learn more about Breast Surgical Services:

https://live-hgwf-trinity-healthsaint-alphonsus-health-system.pantheonsite.io/services/breast-care/treatment

Minimum Qualifications:

Associate's degree in business or related field required.

Two years of relevant experience in a senior, lead or supervisory role, may be considered in lieu of degree (preferably in an ambulatory clinic environment).

Bachelor's degree in a business related field preferred. 

Highlights and Benefits

When Saint Alphonsus takes care of you, you can take better care of our patients. We foster personal and professional growth and offer opportunities that empower our colleagues to develop their careers. Our belief in work-life balance compliments the natural beauty, diverse landscapes, and outdoor recreation lifestyle that is unique to Idaho and Oregon.

We offer market-competitive pay, generous PTO, and multiple options for comprehensive benefits that begin on day one.

Benefits for your future include retirement planning and matching, college savings plans for your family, and multiple life insurance plans that can change as your needs develop.

We are proud to offer Employee Assistance Programs, tuition reimbursement, and educational opportunities to help you learn and grow.

Visit www.saintalphonsus.org/careers to learn more!

Saint Alphonsus Facility Information

Saint Alphonsus Health System is a faith-based ministry and not-for-profit health system serving Idaho, Oregon, and northern Nevada communities. The health system boasts 4 hospitals, 609 licensed beds, and 73 clinic locations. Through innovative technologies, compassionate staff, and healing environments, Saint Alphonsus' goal is to improve the health and well-being of people by emphasizing care that is patient-centered, physician-led, innovative, and community-based.

Top 15 Health Systems in the country by IBM Watson Health;

The region’s most advanced Trauma Center (Level II);

Commission on Cancer Accredited Program through demonstrating an uncompromising commitment to improving patient survival and quality of life.

Our Commitment to Diversity and Inclusion
 

Trinity Health is one of the largest not-for-profit, Catholic healthcare systems in the nation. Built on the foundation of our Mission and Core Values, we integrate diversity, equity, and inclusion in all that we do. Our colleagues have different lived experiences, customs, abilities, and talents. Together, we become our best selves. A diverse and inclusive workforce provides the most accessible and equitable care for those we serve. Trinity Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by law.