Site: Mass General Brigham Community Physicians, Inc.

 

At Mass General Brigham, we know it takes a surprising range of talented professionals to advance our mission—from doctors, nurses, business people and tech experts, to dedicated researchers and systems analysts. As a not-for-profit organization, Mass General Brigham is committed to supporting patient care, research, teaching, and service to the community.  We place great value on being a diverse, equitable and inclusive organization as we aim to reflect the diversity of the patients we serve.

At Mass General Brigham, we believe a diverse set of backgrounds and lived experiences makes us stronger by challenging our assumptions with new perspectives that can drive revolutionary discoveries in medical innovations in research and patient care. Therefore, we invite and welcome applicants from traditionally underrepresented groups in healthcare — people of color, people with disabilities, LGBTQ community, and/or gender expansive, first and second-generation immigrants, veterans, and people from different socioeconomic backgrounds – to apply.

 

The Mass General Brigham Medical Group is a system-led operating entity formed by Mass General Brigham to deliver high quality, low cost, innovative community-based ambulatory care. This work stems from Mass General Brigham’s unified system strategy to bring health care closer to patients while lowering total health care costs. The Medical Group provides a wide range of offerings, including primary care, specialty care, behavioral and mental health, and urgent care, both digitally as well as at physical locations in Massachusetts, New Hampshire, and Maine. The group also offers outpatient surgery and endoscopy, imaging, cardiac testing, and infusion. We share the commitment to delivering a coordinated and comprehensive experience across all locations, ensuring the appropriate level of care is available to every patient across our care delivery sites.

Mystic Healthcare is committed to building healthier communities. Our experienced teams of primary care physicians, cardiologists and advanced practice clinicians offer comprehensive, compassionate care for the entire family with convenient access to cardiac testing, labs and imaging. We are located at 137 Main Street in Medford, Massachusetts.

 

Job Summary

This is a Full-Time 40-hour role expected to be onsite Monday through Friday (8:30am to 5:00pm). Our Clinic/Practice Assistants play an integral part in the operations of our community-based physician practices. Dedicated to administrative support, these Assistants serve as the gatekeepers of our practices and ensure that our team is delivering the highest quality experience that exceeds our patients' expectations. We are looking for well-rounded customer service professionals who can multi-task, prioritize, and thrive in a high-volume ambulatory clinic setting!

Responsibilities:
- Leading up to the patient visit, Clinic/Practice Assistants schedule all appointments and obtain Prior Authorizations from insurances when needed for specific exams.
- During the patient's visit, the focus is check-in, which includes greeting patients, answering all of their questions, and assisting with any pre-visit paperwork/forms.
- At the conclusion of the visit, during check-out, Practice Assistants are tasked with the completion of forms, collection of co-payments, and scheduling follow-up appointments, tests, and/or procedures. Other duties include fielding all incoming telephone calls, taking detailed messages for the appropriate area (triage RN, prescription refills), monitoring patient flow and waiting room activity, and providing general support to practice leadership, clinicians, and peers.

 

Qualifications

We are looking for well-rounded customer service professionals who can multi-task, prioritize, and thrive in a high-volume outpatient setting! When hiring, we look for candidates who possess not only the relevant skills and competencies, but also positive attitudes, empathy, and genuine passion for this work.

Required:

High school graduate or equivalent with minimum two years medical office experience

 

Additional Job Details (if applicable)

Preferred:

Experience working in a community-based medical practiceEpic experience

 

Remote Type

Onsite

 

Work Location

137 Main Street

 

Scheduled Weekly Hours

40

 

Employee Type

Regular

 

Work Shift

Day (United States of America)

 

EEO Statement:

Mass General Brigham Community Physicians, Inc. is an Equal Opportunity Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.

 

Mass General Brigham Competency Framework

At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.