**Employment Type:** Full time **Shift:** **Description:** Acts as a receptionist, greeting patients and visitors. Interviews and registers new and established patients. Schedules patients for appointments in the computer system. Performs all point of service collection activities which include co-pays, ROA's, self pay, high risk accounts, and balancing of cash drawers. Incorporates customer service standards when interacting with the colleagues and/or consumers. Conducts insurance verification utilitzing Real time eligibility. Acts as a collaborating member of the Medical Group. Adheres to MercyOne's performance expectations and performs all defined services and other related duties in accordance with the mission, vision, values, and culture of MercyOne **Title Format: Clinic Re** **ferral Coordinator** **Position Purpose:**   Facilitates, prior authorizes, and schedules MercyOne Clinic patients for appointments, referrals tests and procedures. Adheres to MercyOne Northeast Iowa's performance expectations and performs all defined services and other related duties in accordance with mission, vision and values of MercyOne Northeast Iowa. **What you will Do:**   + Receives and reviews referral orders. + Contact insurance company to assure prior approval + Provides problem-solving support for the referral process + Acts as a collaborating member of the clinic medical team and is highly committed to a team + Adheres to all safety, infection control and colleague health policies and procedures **Hours/Schedule: **   64 hours biweekly (.8 FTE) **Minimum Qualifications: **     + Graduate of an accredited nursing or medical assistant program preferred. Candidates with Certification and/or appropriate experience in a related field (lab, X-ray, etc.) or experience with insurance prior authorization may be considered. + A minimum of one year of experience + Current license and/or certification in accordance with education. BLS. Mandatory Reporter **Position Highlights and Benefits:** + Personalized health insurance plans + Health coverage effective on day one of employment + Retirement plan with company match + Paid time off   + Employee Assistance Program (EAP) & Wellness programs **Ministry/Facility Information:**   MercyOne Northeast Iowa provides expert health care to eight counties. MercyOne Northeast Iowa provides excellent, personalized care close to home to the communities in the Cedar Valley. With 491 licensed beds between the three medical centers, each providing 24-hour emergency lifesaving care, MercyOne is there for you in critical moments:  + MercyOne Waterloo Medical Center , an Area Level III Trauma Center and an accredited chest pain center  + MercyOne Cedar Falls Medical Center, Community Level IV Trauma Designation  + MercyOne Oelwein Medical Center , Community Level IV Trauma Designation  With more than 2,500 colleagues, MercyOne is one of the largest employers in Northeast Iowa.  MercyOne Medical Group – Northeast Iowa is made up of more than 30 primary care, pediatric, internal medicine and specialty clinics located throughout Black Hawk, Bremer, Buchanan, Benton, Butler, Fayette and Tama counties.  **Our Commitment to Diversity and Inclusion** Trinity Health is one of the largest not-for-profit, Catholic healthcare systems in the nation. Built on the foundation of our Mission and Core Values, we integrate diversity, equity, and inclusion in all that we do. Our colleagues have different lived experiences, customs, abilities, and talents. Together, we become our best selves. A diverse and inclusive workforce provides the most accessible and equitable care for those we serve. Trinity Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by law. Our Commitment to Diversity and Inclusion Trinity Health is a family of 115,000 colleagues and nearly 26,000 physicians and clinicians across 25 states. Because we serve diverse populations, our colleagues are trained to recognize the cultural beliefs, values, traditions, language preferences, and health practices of the communities that we serve and to apply that knowledge to produce positive health outcomes. We also recognize that each of us has a different way of thinking and perceiving our world and that these differences often lead to innovative solutions. Our dedication to diversity includes a unified workforce (through training and education, recruitment, retention, and development), commitment and accountability, communication, community partnerships, and supplier diversity. EOE including disability/veteran