The Clinic Supervisor’s primary functions are responsible for supervising, training, and motivating team members. Trains and coaches the Front Desk staff; monitors activity for quality and productivity; analyzes, develops and produces feedback and management reports; conducts quality audits; coordinates the development of and reviews and implements departmental protocols. Responsible for serving in the Supervisory role as a group/team mentor and resource liaison.
Duties include but not limited to supervising complex multi-payer insurance verification and benefits eligibility procedures for multiple specialty areas across the department entities. The Supervisor must be highly proficient with insurance verification/benefits eligibility and when necessary, obtain and complete documentation for referral/authorizations, and assess patient financial liability. Must have knowledge of billing practices, reconciliation.
Competencies:
A. Education:
A. A. degree required. Experience beyond the minimum work experience requirement may be substituted on a 2 years’ experience for 1 year of education basis.
B. Knowledge:
Primary functions generally requires five years of experience in a health care setting involving customer service to become knowledgeable in practices involved in outpatient ambulatory care settings and coordination of services related to insurance verification, patient information and transport. Comprehensive understanding of medical and insurance terminology. Technical competence and demonstrated proficiency with medical insurance plans, billing regulations and managed care plans, applicable to outpatient care.
Working knowledge of daily reconciliation and bank deposit processes. Working knowledge of value based purchasing and meaningful use criteria. Working knowledge of Employee Engagement. Working knowledge of Medical Terminology insurance required.
C. Skills:
Effectively maintains leadership in a group environment and promotes teamwork.
Demonstrates strong grammar and spelling skills. Uses clear and concise language.
Requires excellent verbal communications, telephone manner, interviewing and interpersonal skills to interact with patients, families, members of the health care team and external agencies. Ability to demonstrate and convey a favorable image of the organization and to conform to proper standards of professional dress, attitude, and demeanor. Requires proficiency in PC usage and keyboard. Ability to perform with accuracy and attention to detail. Excellent time management skills. Excellent customer service orientation. Ability to manage multiple work priorities.
D. Required Licensure, Certification, Etc.:
Successful completion of departmental training program and all related competency assessments. Certification in various computer systems as necessary.
E. Work Experience
A minimum 3 year of relevant work experience, one of which must be clinic specific, in a medical office, hospital, medical call center or similar is required.
F. Machines, Tools, Equipment:
Requires proficiency on multi-line telephone, CRT, copier, calculator, fax machine, all computer systems including scheduling, registration, billing, and insurance eligibility systems.
Salary Range: Minimum 24.56 per hour - Maximum 42.98 per hour. Compensation will be commensurate with equity and experience for roles of similar scope and responsibility.
In cases where the range is displayed as a $0 amount, salary discussions will occur during candidate screening calls, before any subsequent compensation discussion is held between the candidate and any hiring authority.
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Diversity and Inclusion are Johns Hopkins Medicine Core Values. We are committed to creating a welcoming and inclusive environment, where we embrace and celebrate our differences, where all employees feel valued, contribute to our mission of serving the community, and engage in equitable healthcare delivery and workforce practices.
Johns Hopkins Health System and its affiliates are drug-free workplace employers.
Johns Hopkins Health System and its affiliates are an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity and expression, age, national origin, mental or physical disability, genetic information, veteran status, or any other status protected by federal, state, or local law.
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