Job Description Oversees staff responsible for clerical and customer service functions within an outpatient facility or clinic. Answers complicated patient care inquiries, oversees appointment scheduling and monitors medical records coding. Contacts insurance providers to verify coverage and benefits. Relies on experience and judgment to plan and accomplish goals. Performs a variety of tasks. May lead and direct the work of others. A certain degree of creativity and latitude is required. Typically reports to a manager. High School diploma or equivalent. Bachelor's degree preferred and at least 3 years of experience in the field or in a related area. Familiar with standard concepts, practices, and procedures within a particular field.