At Bon Secours Mercy Health, we are dedicated to continually improving health care quality, safety and cost effectiveness. Our hospitals, care sites and clinicians are recognized for clinical and operational excellence. Are you passionate about improving the patient's experience through high quality, convenient, and connected care delivery?     _Welcome to urgent care, the way it should be._ At Mercy Health Urgent Care, we understand the many complexities of life and healthcare, which is why our team strives to create a better, easier experience. Our clinics are designed to provide convenient, same-day care that is connected to services and a ministry passionate about making health care easier. We are seeking highly motivated and skilled professionals who share a passion for excellence in care delivery, along with a desire to join a growing service line. **Apply today to learn more about joining** a team that is changing the way urgent care is delivered! Be part of our growing organization that will deliver customer-centric care with the dedicated support of Mercy Health Urgent Care in Finneytown, Ohio! **WHY you should join our Team:** **Easy:** Mercy Health Urgent Care makes it easy for you to work in a setting where you can practice at the top of your license/skill level, while our flexible scheduling options offer you a good work-life balance. **Welcoming** : Each urgent care center offers you an opportunity to work closely with a team of associates dedicated to each other and to providing exceptional clinical care and patient experiences. **Connected** : We are part of Bon Secours Mercy Health, where you will experience the support of a reputable system and the resources and benefits that will keep you connected – to a community of urgent care providers and to specialists and services when patients need more advanced care. **Clinic Supervisor - Mercy Health Urgent Care - Hamilton**    The Clinic Supervisor assist in managing operations for an urgent care clinic by managing staffing, training, supplies, workflow, billing processes and customer service as well as maintaining a safe, positive work environment. **Essential Job Functions** + Works primary shifts as clinical staff and/or front desk receptionist 50% of the time. + Monitors clinic activity and patient flow to ensure efficient and effective patient care. + Participates in promotion of positive culture and teamwork. + Demonstrates excellence in care in all interactions, for both patients and internal teams. + Identifies opportunities for improvement, troubleshoots issues and/or communicate/escalate timely to Provider, direct supervisor, or other appropriate internal resources. + Maintains a safe and supportive environment by keeping the work area, exam rooms, and equipment in clean, orderly, and safe manner. + Maintains clinical and administrative skills to meet patient care and daily operational needs. + Understands and adheres to the legal responsibilities and requirements within the role. + Open to travel to other urgent care facilities if necessary or adjusting work hours to meet patient care needs as directed by the manager. + Performs cross-functional duties as needed, including front desk duties such as registration, scheduling, answering phones, cash handling and other duties such as scribing, ordering of supplies, etc. + Participates in interviews for front desk receptionist, medical assistant, x-ray technician and other support staff positions. + Creates and maintain staff work schedules and ensure optimal staffing across functional areas within clinic. + Assists in evaluation of behaviors and disciplinary action of staff. + Ensures employees are adequately trained to perform assigned duties safely and correctly. + Ensures excellence in customer experience by addressing customer feedback, monitoring patient satisfaction metrics, and implementing solutions for improvements. + Ensures staff compliance with company policies and procedures and state and federal rules and regulations. + Maintains proper inventory process and ordering to ensure adequate stock of supplies. + Participates in meetings for regular touch base and for special project as needed. + Assists in problem solving and implementation of operational strategies under the direction of clinic and market leadership. This document is not an exhaustive list of all responsibilities, skills, duties, requirements, or working conditions associated with the job. Employees may be required to perform other job-related duties as required by their supervisor, subject to reasonable accommodation. **License/Certification** Active Medical Assisting certification from one of the following (required): + BLS Basic Life Support (required within 90 days of hire) + Maintain current licensure/certification if applicable (CMA, ED Tech, ED Tech Advanced, LPN) (Preferred) **Education** + High School/GED (required) **Work Experience** + 2 years experience in healthcare setting (required) + 1 year experience in supervisory/leadership role (required) **Training** Electronic Health Record – EPIC, Docutap or Experity (preferred) **Skills** + Strong oral, verbal and written communication skills + Attention to detail + Critical thinking, problem solving skills and ability to work independently + Strong conflict resolution skills and communication with customers + Evaluate employee performance and behaviors and escalate as necessary + Basic computing skills + Knowledge of billing operations including ICD-10 and CPT coding, medical terminology. + Requires judgment in selection of alternative courses of action. + Adapts standard principles to new or changed conditions. + Requires listening skills to maintain cooperative associations. Many of our opportunities reward* your hard work with: Comprehensive, affordable medical, dental and vision plans Prescription drug coverage Flexible spending accounts Life insurance w/AD&D Employer contributions to retirement savings plan when eligible Paid time off Educational Assistance And much more *Benefits offerings vary according to employment status All applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, age, genetic information, or protected veteran status, and will not be discriminated against on the basis of disability. If you'd like to view a copy of the affirmative action plan or policy statement for Mercy Health – Youngstown, Ohio or Bon Secours – Franklin, Virginia; Petersburg, Virginia; and Emporia, Virginia, which are Affirmative Action and Equal Opportunity Employers, please email recruitment@mercy.com . If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact The Talent Acquisition Team at recruitment@mercy.com