Job Profile Summary 

​This role focuses on providing administrative and business support to the organization in order to achieve operational goals.  In addition, this role focuses on performing the following Clinical Administration duties: Long-term strategic planning, determines strategic issues and opportunities that could affect practice success, prioritizes and tracks investments across practices, allocates resources and makes decisions regarding practice growth, and develops need to accomplish the practice's vision.   An organizational related support or service (administrative or clerical) role or a role that focuses on support of daily business activities (e.g., technical, clinical, non-clinical) operating in a “hands on” environment.  The majority of time is spent in the delivery of support services or activities, typically under supervision.  An entry level role that typically requires little to no prior knowledge or experience, work is routine or follows standard procedures, work is closely supervised, and communicates information that requires little explanation or interpretation. 

Job Overview 

Under general supervision, this position supports clinic or office activities and provides administrative support for clinical providers.  Assists with the work flow operations of the practice, maintenance of all documents and files, and project-oriented tasks.  This position maintains a high level of customer service with frequent contact with patients through telephone and in-person interactions. This position plays an important role in the hospital’s revenue cycle process, clinic operations, and patient experience. 

Job Description 

Preferred Qualifications: 

1. High School diploma or equivalent.

2. Two (2) years of experience supporting customers.

3. Bilingual. 

Duties and Responsibilities: The duties and responsibilities listed below are intended to describe the general nature of work and are not intended to be an all-inclusive list.  Other duties and responsibilities may be assigned. 

1. Schedules patient appointments, including follow-up appointments, internal and external testing and labs, and surgical booking and coordination. 

2. Assists with scheduling template creation and changes. 

3. Answers phones, triages calls, responds to patient requests, takes messages in office or call center setting. 

4. Greets and checks-in patients; verifies patient demographic and insurance information. 

5. Assists with revenue cycle clearance, including registration accuracy, referral management and insurance verification. 

6. Collects copayments. 

7. Prepares medical records and documentation for patient visits, including loading of information into the EMR system. 

8. Takes an active role in monitoring patient flow and communicating delays to patients and providers. 

9. Assists with billing charge entry and reconciliation. 

10. Completes general office work, including faxing, filing, mailing, correspondence, copying, ordering supplies, calendar management and mail distribution. 

11. Provides general clerical support to department physicians. 

12. Participates in performance improvement projects. 

Physical Requirements:  

1. Frequent sitting, occasional standing or working, and lifting of 10-15 lbs. 

2. May be exposed to dust and other typical office-like discomforts. 

3. Manual dexterity using fine hand manipulations for computer keyboard operation. 

4. Requires ability to see computer screen and read reports. 

5. Requires ability to hear instructions from physicians and other clinical or nursing staff. 

6. Some exposure to hazardous materials (blood, etc.). 

Skills & Abilities: 

1. Good communications skills, both oral and written.  

2. Computer literacy required, including familiarity with email, Microsoft Office programs and scheduling applications.  

3. Excellent interpersonal and organizational skills.  

4. Ability to handle multiple projects and prioritize tasks.  

5. Flexibility in work assignments.  

6. Knowledge of third-party billing.  

7. Ability to maintain confidential medical information. 

Tufts Medicine is a leading integrated health system bringing together the best of academic and community healthcare to deliver exceptional, connected and accessible care experiences to consumers across Massachusetts. Comprised of Tufts Medical Center, Lowell General Hospital, MelroseWakefield Hospital, Lawrence Memorial Hospital of Medford, Care at Home - an expansive home care network, and large integrated physician network. We are an equal opportunity employer and value diversity and inclusion at Tufts Medicine. Tufts Medicine does not discriminate on the basis of race, color, religion, sex, sexual orientation, age, disability, genetic information, veteran status, national origin, gender identity and/or expression, marital status or any other characteristic protected by federal, state or local law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation by emailing us at careers@tuftsmedicine.org.