Welcome page Returning Candidate? Log back in! Clinical Applications Consultant: Acute Care Diagnostics, Carolinas Region Job Locations US-NC-Charlotte Job ID 2024-8085 Type Regular Full-Time Shift 1st Category Sales Overview

Position Summary:

 

Responsible for ensuring total customer satisfaction within the Werfen installed base.  Perform installations, validations/verification and training on Werfen analyzers.  Provide on-going clinical support, customer education and consult with customers regarding matters of regulatory requirements and compliance. 

Responsibilities

Key Accountabilities:

Performs Werfen instrument installations, validations/verifications and training inside and outside their assigned territory as directed by the Clinical Applications Manager (CAM). Coordinates the instrument go-live process with internal and customer stakeholdersWithin their assigned territory installed base, responsible for ensuring total customer satisfaction and base maintenanceResponsible for customer clinical & technical support and education. Instructs customer on proper operation and clinical utilization of Werfen productsAchieves and maintains a high level of competency in technical knowledge of Werfen products and services. Strives to achieve similar competency regarding competitive systemsAchieves/maintains a comprehensive knowledge of regulatory requirementsResponsible for knowledge and competency regarding Data Management Systems (including presales, and post-sales support activity)Identifies opportunities to further penetrate current Werfen installed base and grow revenue within assigned accounts. May assist Sales Consultant with lead generation through pre and post-sales supportPerforms product demonstrations.Participates in seminars, workshops and convention exhibit activities as requested by ManagementDevelops/ maintains an account list and calls on each according to required frequenciesMaintains aspects of Werfen Customer Databases and Property Accountability DocumentsManages and controls personal travel and expense budgetPrepares forecasts and other monthly reports as required by managementResponsible for complying with all regulatory (including ISO) mandated policies, procedures and work

Secondary Functions:

To be determined, as needed, by management

Budget Managed (if applicable)

Personal T&E Budget

Internal Networking/Key Relationships

To be determined based on department needs, to include interactions such as:

North America Commercial OperationsCustomer ServiceTechnical Support Group

Skills & Capabilities:

The ideal candidate for this position will exhibit the following skills and capabilities:

Efficiently works under pressure to meet deadlines.Proven technical proficiency and knowledgeStrong planning and organizational skillsProject management skills/experience desirableAbility to communicate effectively at varying levels of the organization. Demonstrated proficiency in written and verbal communicationDemonstrated problem solving skillsCollaboration, capable of executing in a team environment.Ability to present complex technical concepts for varying levels of customer staff, including physicians Qualifications

Minimum Knowledge & Experience Required for the Position:

 

Education:

Associates degree in Medical Technology (preferred), Respiratory Therapy, Nursing or related scientific discipline required. Bachelor’s degree preferred

Experience:

Minimum of 2-3 years’ work experience in a lab or clinical setting

Additional Skills/Knowledge:

Strong computer skills (Word, Excel and PowerPoint)Language: Fluency in English Required

International Mobility:

Required: No

Travel Requirements:

Approximately 80% of time Options Apply for this job onlineApplyShareRefer a friendRefer Sorry the Share function is not working properly at this moment. Please refresh the page and try again later. Share on your newsfeed Application FAQs

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