If you are a current Staff, Faculty or Temporary employee at the University of Miami, please click here to log in to Workday to use the internal application process. To learn how to apply for a faculty or staff position using the Career worklet, please review this tip sheet.

The University of Miami/UHealth Department of OBGYN has an exciting opportunity for a full-time Clinical Business Operations Representative to work in Miami, FL.The Clinical Business Operations Representative works in conjunction with the Clinical Business Operations Coordinator to facilitate the prompt resolution of problems related to pre and post care that arise in daily clinical operations. The incumbent in this position performs general administrative and receptionist functions, to include answering incoming calls, necessary for the complete and efficient management of patients, including the acquisition of necessary patient-care and records. This role will also assist patients in a courteous, efficient and professional manner and ensure adherence to divisional and departmental service standards.  

CORE JOB FUNCTIONS                                                                              

The department in managing expectations surrounding pre and post patient care.

Obtains or reviews all patient demographic information, insurance information and referral numbers.

Reviews clinical records for completeness including authorization, signatures, missing data and other patient information.

Answers multiple telephones for the department: triage incoming calls, responds to questions, directs calls, and documents messages in the appropriate software.

Works cooperatively with fellow employees to solve problems and enhance the smooth and efficient flow of the practice.

Provides coverage for responsibilities of co-workers when assigned or as need arises.

Develops and promotes the use of effective methods of communicating with physicians, managers, peers, trainees, and staff on a regular basis.

Maintains confidentiality of all information.

Adheres to University and unit-level policies and procedures and safeguards University assets. 

Department Specific Functions

Responsible for triaging all patient related calls for physicians assigned and documenting accordingly any pertinent information and instructions given by provider and the consequent actions taken. Processes and assists with responding to all patient related requests and UChart In-basket messages for assigned pools/providers.

Responsible for physician’s schedule to coordinate academic and patient related activities. Monitors clinical schedule for providers to ensure accuracy of number and types of appointments. Review no shows and cancelled appointments as per department policy.

Follow-up on all results for area of responsibility including but not limited to all lab work, pathology, and ancillary testing such as mammograms, ultrasounds, MRIs as directed by providers. Also, follow up on any necessary referrals to specialists, procedures as requested by providers. Submit requests as needed for any authorizations/referrals for these follow up appointments and procedures.

Responsible for coordination of all physician surgeries and inpatient admissions according to departmental protocol. Coordinate and ensure receipt of financial and medical clearance for surgery and other duties as assigned.

This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities as necessary.

CORE QUALIFICATIONS                                                                                                         

High school diploma or equivalent required

Minimum 3 years of relevant experience

Skill in data entry with minimal errors.

Ability to communicate effectively in both oral and written form.

Ability to work evenings, nights, and weekends as necessary.

Skill in collecting, organizing and analyzing data.

Ability to work independently and/or in a collaborative environment.

Commitment to the University’s core values.

Any relevant education, certifications and/or work experience may be considered.

#LI-NN1

The University of Miami offers competitive salaries and a comprehensive benefits package including medical, dental, tuition remission and more.

UHealth-University of Miami Health System, South Florida's only university-based health system, provides leading-edge patient care powered by the ground breaking research and medical education at the Miller School of Medicine. As an academic medical center, we are proud to serve South Florida, Latin America and the Caribbean. Our physicians represent more than 100 specialties and sub-specialties, and have more than one million patient encounters each year. Our tradition of excellence has earned worldwide recognition for outstanding teaching, research and patient care. We're the challenge you've been looking for.

The University of Miami is an Equal Opportunity Employer - Females/Minorities/Protected Veterans/Individuals with Disabilities are encouraged to apply. Applicants and employees are protected from discrimination based on certain categories protected by Federal law. Click here for additional information.

Job Status:

Employee Type:

Pay Grade: