Current Employees: If you are a current Staff, Faculty or Temporary employee at the University of Miami, please click here (https://www.myworkday.com/umiami/d/task/1422$7248.htmld) to log in to Workday to use the internal application process. To learn how to apply for a faculty or staff position using the Career worklet, please review this tip sheet (https://my.it.miami.edu/wda/erpsec/tipsheets/ER\_eRecruiting\_ApplyforaJob.pdf) . The University of Miami Health System, "UHealth", Department of Pediatrics Hemophilia Treatment Center has an exciting opportunity for a Full-Time Clinical Business Operations Representative 1 to work in Miami. The Clinical Business Operations Representative 1 facilitates the prompt resolution of problems related to daily clinical operations. The incumbent performs general administrative and receptionist functions, to include answering incoming calls, efficient management of patients’ needs, and the acquisition of necessary patient care and records, when necessary. The Clinical Business Operations Representative 1 assists patients in a courteous, efficient and professional manner and ensures adherence to divisional and departmental service standards. The role provides administrative and logistical support including meeting arrangements, progress tracking, and documentation. Core Responsibilities: + Assists the department in managing expectations surrounding patient care. + Answers multiple telephones for the department: triage incoming calls, responds to questions, directs calls, and documents messages in the appropriate software. + Greets visitors and callers, handles their inquiries, and directs them to the appropriate employee according to their needs. + Works cooperatively with fellow employees to solve problems and enhance the smooth and efficient flow of the practice. + Provides coverage for responsibilities of co-workers when assigned or as need arises. + Develops and promotes the use of effective methods of communicating with physicians, managers, peers, trainees, and staff on a regular basis. + Creates and maintains comprehensive project documentation, plans and reports. + Ensures all needed documentation is current and properly filed and stored. + Maintains confidentiality of all information. + Organizes, attends and participates in projects meetings. + Records minutes and takes detailed notes during meetings. + Adheres to University and unit-level policies and procedures and safeguards University assets. Department Specific Functions: + Primary responsibility for administrative tasks associated with the University’s Hemophilia Treatment Center. + Maintains confidentiality of patient information. + Receives telephone calls and responds to inquiries from patients and visitors When required, assists in verifying insurance of patients prior to the scheduled appointment, including self-paid patients. + Maintains accurate clinical records, per department policy. + Responsible for ensuring that documents are scanned into the patient’s electronic medical record Ordering unit supplies to maintain inventory of the unit’s equipment stock and supplies. + Reports unusual incidents in a timely manner to appropriate supervisory personnel Assist all day-by-day needs of faculty, and HTC staff. + Adheres to University and unit-level policies and procedures and safeguards University assets Pick up, sort, and deliver mail to all members in the division. + Provide the faculty with Medical Records that are delivered to the office. + Contact facilities for any repairs and services needed in the division office. + Contact Printer company, UChart, IT, and any other support needed to properly run the University’s Hemophilia Treatment Center. + Cross cover other division employees in their absence. This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities as necessary. CORE QUALIFICATIONS: + High school diploma or equivalent + One year of relevant experience + Skill in data entry with minimal errors. + Ability to communicate effectively in both oral and written form. + Ability to work evenings, nights, and weekends as necessary. + Skill in collecting, organizing and analyzing data. + Ability to work independently and/or in a collaborative environment. + Ability to maintain effective interpersonal relationships. + Ability to accurately prepare and maintain records, files, reports and correspondence. + Ability to understand and follow instructions. + Skill in completing assignments accurately and with attention to detail. + Ability to manage a budget and work within the constraints of that budget. + Ability to process and handle confidential information with discretion. + Proficiency in computer software (i.e. Microsoft Office). + Commitment to the University’s core values. Any relevant education, certifications and/or work experience may be considered. The University of Miami offers competitive salaries and a comprehensive benefits package including medical, dental, tuition remission and more. UHealth-University of Miami Health System, South Florida's only university-based health system, provides leading-edge patient care powered by the ground breaking research and medical education at the Miller School of Medicine. As an academic medical center, we are proud to serve South Florida, Latin America and the Caribbean. Our physicians represent more than 100 specialties and sub-specialties, and have more than one million patient encounters each year. Our tradition of excellence has earned worldwide recognition for outstanding teaching, research and patient care. We're the challenge you've been looking for. The University of Miami is an Equal Opportunity Employer - Females/Minorities/Protected Veterans/Individuals with Disabilities are encouraged to apply. Applicants and employees are protected from discrimination based on certain categories protected by Federal law. Click here (https://www.hr.miami.edu/careers/eo-ada/index.html) for additional information. Job Status: Full time Employee Type: Staff Pay Grade: H3