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Clinical Business Operations Representative 2

The University of Miami/UHealth department of Neurology has an exciting opportunity for a Full Time Clinical Business Operations Representative 2 to work at the UHealth Medical Campus. The Clinical Business Operations Representative 2 facilitates the prompt resolution of problems related to pre and post care that arise in daily clinical operations. The incumbent performs general administrative and receptionist functions, to include answering incoming calls, efficient management of patients, and the acquisition of necessary patient care and records. The Clinical Business Operations Representative 2 assists patients in a courteous, efficient and professional manner and ensures adherence to divisional and departmental service standards.

Assists the department in managing expectations surrounding pre and post patient care.

Obtains or reviews all patient demographic information, insurance information and referral numbers.

Reviews clinical records for completeness including authorization, signatures, missing data, and other patient information.

Answers multiple telephones for the department: triage incoming calls, responds to questions, directs calls, and documents messages in the appropriate software.

Department Specific Functions

The primary functions of this position is to provide clinical and administrative support to the Headache Division.

Answer phones, triage, and follow-through on messages and information requests from Headache patients using UChart, as well as internal and external customers.

Obtain pre-authorization for Headache oral medications and patient procedures, coordinate medical necessity letters and other documents for patient assistance program under nurse and/or physician supervision.

Coordinate patients’ admissions to both at UMH and JMH Coordinate physician inpatient on-call schedule and outpatient clinic.

Responsible for the scheduling and coordination of the physicians’ clinical schedule including UMH, PAC and satellite clinics. 

Work closely with Department’s clinical operations staff to ensure seamless coordination between the faculty members’ clinical activities and their academic/administrative work. 

Coordinate and supervise appointments for VIP and international patients.

Reviews patient demographic information, insurance information and referral numbers for accuracy while having patient on the phone.

Accurately records all data and maintains necessary records or files for future new patient appointment in BOX, relating to clinical care received via main fax machine, distribution of incoming faxes and mail.

Scan outside medical records/documents into UChart to have them ready for patients next follow up appointments.

Adquire the materials necessary for the patient visit including medical records and x-rays

Communicates with patients regarding delays in schedule

Respond to medical records inquiries on the in person, via fax, telephone and general medical records e-mail.

Work closely with Department’s education and training programs to coordinate and support faculty’s academic work including arranging lectures, copy and distribution of educational material, coordination with other training programs, Observership program, coordination of resident and fellow visits, etc.

Assist Fellowship coordinator with: ACGME accreditation process, ACGME updates, guidelines and regulations; regulatory documents, fellows’ schedules, evaluations and recruitment. Coordinate Headache Didactic/Research Meetings.

Coordinate weekly Headache Research Meetings.

Prepare and coordinate travel arrangements including reservations for hotels, air travel and other related arrangements.  Prepare and submit forms required for reimbursement of travel expenses, including but not limited to, gathering all pertinent receipts, preparation of BERF and submission of required information to administrative office for processing.

Responsible for the maintenance, requisition and submission of supplies for division.  

Make arrangements for changes or moving or repair of phones, computers, pagers, etc. as needed by faculty members.

This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities as necessary.

Core Qualifications

High school diploma or equivalent

Minimum 1 year of relevant experience

Knowledge, Skills, and Attitudes:

Skill in data entry with minimal errors.

Ability to communicate effectively in both oral and written form.

Ability to work evenings, nights, and weekends as necessary.

Skill in collecting, organizing, and analyzing data.

Ability to work independently and/or in a collaborative environment.

Commitment to the University’s core values.

Any relevant education, certifications and/or work experience may be considered.

The University of Miami offers competitive salaries and a comprehensive benefits package including medical, dental, tuition remission and more.

UHealth-University of Miami Health System, South Florida's only university-based health system, provides leading-edge patient care powered by the ground breaking research and medical education at the Miller School of Medicine. As an academic medical center, we are proud to serve South Florida, Latin America and the Caribbean. Our physicians represent more than 100 specialties and sub-specialties, and have more than one million patient encounters each year. Our tradition of excellence has earned worldwide recognition for outstanding teaching, research and patient care. We're the challenge you've been looking for.

The University of Miami is an Equal Opportunity Employer - Females/Minorities/Protected Veterans/Individuals with Disabilities are encouraged to apply. Applicants and employees are protected from discrimination based on certain categories protected by Federal law. Click here for additional information.

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