Overview AccentCare Home Health Position: Clinical Care Transition Coordinator (Care Transition Staff) Office Location: Madison Heights MI Territory: Detroit Metro North to Troy area Hours: Full-Time, M-F 8-5 pm Salary Range: $65,000 to $75,000 + commissions Type: in-person role Find Your Passion and Purpose as a Care Transition Staff Reimagine Your Career in Corporate Healthcare As a professional, you know that what you do impacts you as much as our patients and their families, and at AccentCare, we are united in our relentless drive to reimagine care because we want to provide the service we would seek for our own families. We think it’s really special to be a part of our patient’s health journey and create incredible memories while providing world-class patient care. Offer Based on Years of Experience What You Need to Know The Care Transitions Staff is responsible for partnering with assigned facility(ies) to achieve optimal patient satisfaction & outcomes by facilitating successful patient transition from facility to home. The role is responsible for driving referral growth by educating key personnel on AccentCare programs in assigned facility(ies). Main Duties and Responsibilities: Manage the communication channels between physicians, social workers, discharge planners, Hospital case managers, Home Care Navigators, and agency staff by ensuring that all are aware of referral source requests and concerns; communicating information, questions, and status reports from the patient care staff to the referral source; establishing a system for handling non-admits and communicating this information to the referral source. Coordinate and communicate care needed and relays concerns of physician and staff prior to admission or resumption of care for a patient to the agency staff and during course of treatment. Manage and grow referral sources by identifying new referral sources and educating them on available services provided by the agency, maintaining current referral source relationships Informs hospital personnel, patient and/or family of case acceptance and documents all demographic, clinical, payer and other information as required on company approved forms to support diagnosis and home healthcare orders. Provides input to care plan development. Assist branch in timely processing of physician orders. Collaborate with Account Executives in educating the referral sources at large. Ensure effective communication and collaboration with branch staff and field sales resources via weekly meetings. Actively participates in weekly branch sales/operations meetings, bringing relative data, reports for review as well as information regarding changes within accounts and referral sources. Build and maintain patient relationships by keeping up contact with hospitalized agency patients to ensure positive patient experience. Our Investment in You We are committed to offering comprehensive benefits and rewards to full-time employees who work over 30 hours per week and their families, including: Medical, dental, and vision coverage Paid time off and paid holidays Professional development Company-matching 401(k) Flexible spending and health savings accounts Company store credit for your first AccentCare-branded scrubs for patient-facing employees Qualifications Be the Best Call Center Manager You Can Be. If you meet these qualifications, we want to meet you! 1-3 years of experience in facility relationships and an understanding of facility discharge processes Clinical background preferred Current driver’s license and liability insurance Come As You Are At AccentCare, our care is most compassionate when we empathize and engage with everyone, and we are at our best when we value diverse perspectives, foster open dialogue, and enact change. And we are stronger when each of us is empowered to grow, be our unique selves, and feel a sense of inclusion and belonging. AccentCare is proud of how we are building a culture and inclusive infrastructure to help elevate the voice of all our employees with a special focus on the underrepresented and marginalized. We offer equal employment opportunities regardless of a person’s race, ethnicity, sex, sexual orientation, gender identity or expression, religion, national origin, color, creed, age, mental disability, physical disability, or any other protected classification.