Clinical Consultant IV
Kaiser Permanente
Description: Regional Business Optimization | Workflow Consulting supports the Southern California Permanente Medical Group (SCPMG) in devising and implementing regional and local workflow optimization initiatives and programs. Our team consists of 60+ consultants assigned throughout the region and all thirteen (13) medical centers. All workflow consultant hybrid roles are primarily onsite, with the flexibility of remote work.
Note: Work location is on-site with flexibilityand the primary location will be in-office for meetings. Residence required in the primary location state – California (Service Area - 3440 E. La Palma Ave., Anaheim, California 92806)
Job Summary:
Essential Responsibilities:
Promotes learning in others by proactively providing and/or developing information, resources, advice, and expertise with coworkers and members; builds relationships with cross-functional/external stakeholders and customers. Listens to, seeks, and addresses performance feedback; proactively provides actionable feedback to others and to managers. Pursues self-development; creates and executes plans to capitalize on strengths and develop weaknesses; leads by influencing others through technical explanations and examples and provides options and recommendations. Adopts new responsibilities; adapts to and learns from change, challenges, and feedback; demonstrates flexibility in approaches to work; champions change and helps others adapt to new tasks and processes. Facilitates team collaboration to support a business outcome.
Completes work assignments autonomously and supports business-specific projects by applying expertise in subject area and business knowledge to generate creative solutions; encourages team members to adapt to and follow all procedures and policies. Collaborates cross-functionally and/or externally to achieve effective business decisions; provides recommendations and solves complex problems; escalates high-priority issues or risks, as appropriate; monitors progress and results. Supports the development of work plans to meet business priorities and deadlines; identifies resources to accomplish priorities and deadlines. Identifies, speaks up, and capitalizes on improvement opportunities across teams; uses influence to guide others and engages stakeholders to achieve appropriate solutions.
Serves as a consultant to ensure the alignment, buy-in, and coordination of diverse stakeholders to drive successful initiatives and projects within care delivery or clinical settings across one or more technical areas or workstreams by making significant contributions and/or providing leadership to high visibility projects to identify and resolve issues of strategic importance to the organization; identifying and ensuring representation and inclusion of appropriate stakeholders and team members; building rapport and partnerships with stakeholder teams, third party vendors, and senior management to produce results that are outcome driven; working with stakeholders to develop goals and set the prioritization of deliverables; discussing involvement of key processes (e.g. quality management, project change management, communication) and facilitating decisions necessary for the delivery of initiatives; communicating tough issues to stakeholders while maintaining an independent perspective; developing written materials for senior management, executives and other key clients; and making formal presentations and providing reports to various senior level audiences.
Develops requirements for complex clinical, process, or system solutions within assigned technical area(s) by interfacing stakeholders and cross-functional teams as appropriate; leveraging multiple requirements gathering methodologies to identify clinical, functional, and non-functional requirements; developing and documenting comprehensive case studies to assess the costs, benefits, and ROI of proposed solutions; collaborating in the development of results-driven action plans; and leading team members in the development process as appropriate.
Provides insight and supports the development and implementation of clinical initiatives, systems, and/or processes to a desired future state by maintaining a comprehensive understanding of how current processes impact clinical operations across one or more technical areas; mapping current state against future state processes; identifying the operational impact of requirements on upstream and downstream solution components; providing options and recommendations to management and clinical stakeholders on how to integrate solutions and deliverables with current systems and processes across regions or technical areas; and identifying and validating value gaps and opportunities for process enhancements or efficiencies.
Contributes to clinical or care delivery strategy and supports organizational alignment and prioritization of clinical initiatives by developing and determining goals and priorities with management team sponsors; defining, developing, and evaluating performance metrics, standards, and methods to establish success; collaborating with multiple stakeholders, often with competing/conflicting objectives, to ensure cohesive and reachable metrics; refining strategic plans and performance metrics as appropriate; and/or managing assigned initiatives or portfolio to ensure delivery of measurable results and alignment with strategic objectives.
Serves as an advocate of continuous learning and professional development by keeping abreast of industry practices, standards, and benchmarks; attending and participating in roadshows, conferences, and speaking events; contributing to the ongoing enhancement and innovation of clinical consulting practices, standards, and methods across KP; serving as an advocate to ensure continuous learning and improvement is championed as a people strategy; providing training and guidance to stakeholders as appropriate; and providing ongoing coaching to build a continuous improvement mindset and build capabilities that drive results.
Manages complex projects or project components by coordinating stakeholder contacts; recommending or assigning team resources based on project needs and team member strengths; consulting in the development, analysis, and management of project plans, including proposed project structure, approach and work plan; negotiating time commitments and resources; coordinating project schedules and resource forecasts; proactively monitoring and identifying project or clinical initiative risks, issues, and trigger events; developing mitigation plans and strategies; resolving or escalating risks or issues as appropriate; and providing leadership to project teams, as well as managing the work of outside consultants when needed.
Participates in and may lead change management activities associated with care delivery or clinical initiatives by engaging stakeholders to obtain support and buy in for changes; partnering with management, project champions, and clinical owners to communicate and align improvement initiatives with strategic objectives; identifying appropriate change management method and approach; and ensuring stakeholders embrace a change management mindset, understand intent and purpose, and foster a culture of change.
Performs data analyses to support care delivery or clinical initiatives by identifying appropriate data analysis tools and approach to assess performance; designing analytic plans and determining suitable data gathering and analysis methods (e.g., process observation, hard data, etc.); defining data requirements and obtaining customer agreements, including customer requirements as appropriate; conducting analyses and performing experimental tests to evaluate the effectiveness of clinical solutions; identifying and alleviating risks through data-driven analysis; and preparing and sharing data/analysis summaries and incorporating into action plans as appropriate.
Supports vendor management as required by assisting with reviews of vendor performance levels; ensuring service level agreements are met; managing vendor invoices; and partnering with Procurement and/or Legal to develop service level and/or scope of work agreements as appropriate.
Monitors compliance of work activities by ensuring project plans and team members adhere to KP, departmental, and/or clinical policies and procedures.
Minimum Qualifications:
Bachelors degree in Nursing, Health Care, Public Administration, Public Health, Statistics, Science or a directly related field and minimum five (5) years experience in consulting, data analytics, or project management in clinical operations or a health care environment OR Masters degree in Nursing, Health Care, Public Administration, Public Health or a directly related field and minimum three (3) years experience in consulting, data analytics, or project management in clinical operations or a health care environment, or a directly related field OR Minimum eight (8) years experience in consulting, data analytics, or project management in clinical operations or a health care environment, or a directly related field.
Additional Requirements:
Knowledge, Skills, and Abilities (KSAs): Business Acumen; Change Management; Negotiation; Business Process Improvement; Creativity; Applied Data Analysis; Financial Acumen; Business Relationship Management; Conflict Resolution; Consulting; Managing Diverse Relationships; Process Validation; Project Management; Risk Assessment; Service Focus; Requirements Elicitation & Analysis Preferred Qualifications:Two (2) years experience in clinical operations.Two (2) years experience delivering presentations to management.Two (2) years experience delivering training programs.Two (2) years experience in process improvement.Two (2) years experience in change management.Two (2) years project management experience.Two (2) years data analytics experience.Two (2) years experience implementing large or complex projects.Four (4) years experience in business/process analysis.Two (2) years experience working with advanced Excel functions including, formulas, pivot tables, vlookup, macros, etc.Two (2) years facilitating meetings with work teams or management.Two (2) years working directly with physicians.Two (2) years experience working with collaboration software (e.g., Sharepoint, MS Teams, etc.).Two (2) years experience working with advanced Power Point features.Two (2) years experience developing and delivering executive communications.Master's degree in Nursing, Health Care, Public Administration, Public Health or a directly related field.Two (2) years experience in the delivery of health education.Two (2) years medical group operations experience.Project Management Professional (PMP) or equivalent project/program management certification.Lean/Six Sigma or related certification.
Note: Work location is on-site with flexibilityand the primary location will be in-office for meetings. Residence required in the primary location state – California (Service Area - 3440 E. La Palma Ave., Anaheim, California 92806)
Regional Business Optimization and Workflow Consulting supports the Southern California Permanente Medical Group (SCPMG) in devising and implementing regional and local workflow optimization initiatives and programs. Our team consists of 60+ consultants spread throughout the region and all thirteen (13) medical centers. Business Optimization is a regional department with regional employees assigned to the region and to local medical centers. Our regional workflow consultants assigned to the region; Report to the Senior Manager of Business Optimization, partner with regional leaders and their team to help strategize, develop, and implement regional workflow initiatives across Southern California. May be assigned to lead and/or support regional programs. Our regional workflow consultants assigned locally; report to a Manager of Workflow Consulting within Business Optimization; partner with local leaders, a dotted line, and their team to help strategize, develop, and implement local optimization initiatives in the medical center for their job role, support all Regional Business Optimization projects, programs, and initiatives. Both regionally and locally assigned roles operate through a bi-lateral partnership to implement regional projects, programs, and initiatives across the Southern California Region.
Job Summary:
Serves as consultant to ensure the alignment, buy-in, and coordination of diverse stakeholders to drive successful initiatives and projects within clinical settings across one or more technical areas or workstreams. Provides insight and supports the development and implementation of clinical initiatives, systems, and/or processes to a desired future state. Contributes to clinical or care delivery strategy and supports organizational alignment and prioritization of clinical initiatives with management team sponsors; defining, developing, and evaluating performance metrics. Manages complex projects or project components, participates in and may lead change management activities, and performs data analyses in support of care delivery or clinical initiatives. Supports vendor management as required. Monitors compliance of work activities by ensuring project plans and team members adhere to relevant policies and procedures.
Essential Responsibilities:
Promotes learning in others by proactively providing and/or developing information, resources, advice, and expertise with coworkers and members; builds relationships with cross-functional/external stakeholders and customers. Listens to, seeks, and addresses performance feedback; proactively provides actionable feedback to others and to managers. Pursues self-development; creates and executes plans to capitalize on strengths and develop weaknesses; leads by influencing others through technical explanations and examples and provides options and recommendations. Adopts new responsibilities; adapts to and learns from change, challenges, and feedback; demonstrates flexibility in approaches to work; champions change and helps others adapt to new tasks and processes. Facilitates team collaboration to support a business outcome.
Completes work assignments autonomously and supports business-specific projects by applying expertise in subject area and business knowledge to generate creative solutions; encourages team members to adapt to and follow all procedures and policies. Collaborates cross-functionally and/or externally to achieve effective business decisions; provides recommendations and solves complex problems; escalates high-priority issues or risks, as appropriate; monitors progress and results. Supports the development of work plans to meet business priorities and deadlines; identifies resources to accomplish priorities and deadlines. Identifies, speaks up, and capitalizes on improvement opportunities across teams; uses influence to guide others and engages stakeholders to achieve appropriate solutions.
Serves as a consultant to ensure the alignment, buy-in, and coordination of diverse stakeholders to drive successful initiatives and projects within care delivery or clinical settings across one or more technical areas or workstreams by making significant contributions and/or providing leadership to high visibility projects to identify and resolve issues of strategic importance to the organization; identifying and ensuring representation and inclusion of appropriate stakeholders and team members; building rapport and partnerships with stakeholder teams, third party vendors, and senior management to produce results that are outcome driven; working with stakeholders to develop goals and set the prioritization of deliverables; discussing involvement of key processes (e.g. quality management, project change management, communication) and facilitating decisions necessary for the delivery of initiatives; communicating tough issues to stakeholders while maintaining an independent perspective; developing written materials for senior management, executives and other key clients; and making formal presentations and providing reports to various senior level audiences.
Develops requirements for complex clinical, process, or system solutions within assigned technical area(s) by interfacing stakeholders and cross-functional teams as appropriate; leveraging multiple requirements gathering methodologies to identify clinical, functional, and non-functional requirements; developing and documenting comprehensive case studies to assess the costs, benefits, and ROI of proposed solutions; collaborating in the development of results-driven action plans; and leading team members in the development process as appropriate.
Provides insight and supports the development and implementation of clinical initiatives, systems, and/or processes to a desired future state by maintaining a comprehensive understanding of how current processes impact clinical operations across one or more technical areas; mapping current state against future state processes; identifying the operational impact of requirements on upstream and downstream solution components; providing options and recommendations to management and clinical stakeholders on how to integrate solutions and deliverables with current systems and processes across regions or technical areas; and identifying and validating value gaps and opportunities for process enhancements or efficiencies.
Contributes to clinical or care delivery strategy and supports organizational alignment and prioritization of clinical initiatives by developing and determining goals and priorities with management team sponsors; defining, developing, and evaluating performance metrics, standards, and methods to establish success; collaborating with multiple stakeholders, often with competing/conflicting objectives, to ensure cohesive and reachable metrics; refining strategic plans and performance metrics as appropriate; and/or managing assigned initiatives or portfolio to ensure delivery of measurable results and alignment with strategic objectives.
Serves as an advocate of continuous learning and professional development by keeping abreast of industry practices, standards, and benchmarks; attending and participating in roadshows, conferences, and speaking events; contributing to the ongoing enhancement and innovation of clinical consulting practices, standards, and methods across KP; serving as an advocate to ensure continuous learning and improvement is championed as a people strategy; providing training and guidance to stakeholders as appropriate; and providing ongoing coaching to build a continuous improvement mindset and build capabilities that drive results.
Manages complex projects or project components by coordinating stakeholder contacts; recommending or assigning team resources based on project needs and team member strengths; consulting in the development, analysis, and management of project plans, including proposed project structure, approach and work plan; negotiating time commitments and resources; coordinating project schedules and resource forecasts; proactively monitoring and identifying project or clinical initiative risks, issues, and trigger events; developing mitigation plans and strategies; resolving or escalating risks or issues as appropriate; and providing leadership to project teams, as well as managing the work of outside consultants when needed.
Participates in and may lead change management activities associated with care delivery or clinical initiatives by engaging stakeholders to obtain support and buy in for changes; partnering with management, project champions, and clinical owners to communicate and align improvement initiatives with strategic objectives; identifying appropriate change management method and approach; and ensuring stakeholders embrace a change management mindset, understand intent and purpose, and foster a culture of change.
Performs data analyses to support care delivery or clinical initiatives by identifying appropriate data analysis tools and approach to assess performance; designing analytic plans and determining suitable data gathering and analysis methods (e.g., process observation, hard data, etc.); defining data requirements and obtaining customer agreements, including customer requirements as appropriate; conducting analyses and performing experimental tests to evaluate the effectiveness of clinical solutions; identifying and alleviating risks through data-driven analysis; and preparing and sharing data/analysis summaries and incorporating into action plans as appropriate.
Supports vendor management as required by assisting with reviews of vendor performance levels; ensuring service level agreements are met; managing vendor invoices; and partnering with Procurement and/or Legal to develop service level and/or scope of work agreements as appropriate.
Monitors compliance of work activities by ensuring project plans and team members adhere to KP, departmental, and/or clinical policies and procedures.
Minimum Qualifications:
Bachelors degree in Nursing, Health Care, Public Administration, Public Health, Statistics, Science or a directly related field and minimum five (5) years experience in consulting, data analytics, or project management in clinical operations or a health care environment OR Masters degree in Nursing, Health Care, Public Administration, Public Health or a directly related field and minimum three (3) years experience in consulting, data analytics, or project management in clinical operations or a health care environment, or a directly related field OR Minimum eight (8) years experience in consulting, data analytics, or project management in clinical operations or a health care environment, or a directly related field.
Additional Requirements:
Knowledge, Skills, and Abilities (KSAs): Business Acumen; Change Management; Negotiation; Business Process Improvement; Creativity; Applied Data Analysis; Financial Acumen; Business Relationship Management; Conflict Resolution; Consulting; Managing Diverse Relationships; Process Validation; Project Management; Risk Assessment; Service Focus; Requirements Elicitation & Analysis Preferred Qualifications:Two (2) years experience in clinical operations.Two (2) years experience delivering presentations to management.Two (2) years experience delivering training programs.Two (2) years experience in process improvement.Two (2) years experience in change management.Two (2) years project management experience.Two (2) years data analytics experience.Two (2) years experience implementing large or complex projects.Four (4) years experience in business/process analysis.Two (2) years experience working with advanced Excel functions including, formulas, pivot tables, vlookup, macros, etc.Two (2) years facilitating meetings with work teams or management.Two (2) years working directly with physicians.Two (2) years experience working with collaboration software (e.g., Sharepoint, MS Teams, etc.).Two (2) years experience working with advanced Power Point features.Two (2) years experience developing and delivering executive communications.Master's degree in Nursing, Health Care, Public Administration, Public Health or a directly related field.Two (2) years experience in the delivery of health education.Two (2) years medical group operations experience.Project Management Professional (PMP) or equivalent project/program management certification.Lean/Six Sigma or related certification.
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