Overview The Clinical Coordinator oversees the development, implementation, monitoring, and documentation of the implementation plan to ensure growth and progress; live training (in person and remote) to new and existing staff; and ensuring satisfaction of persons served, family members, staff and other stakeholders. CBC1 Responsibilities ENSURE SERVICE QUALITY Ensure continuity of care for persons served including authorizations, quarterly and annual documentation to support ongoing maintenance of services Monitor adherence to support plan including utilization and service provision On-site, in-home visitation, depending upon service requirements to ensureenvironmental safety and service compliance Review service documentation daily Communicate proactively with individuals served, family members, and other stakeholders to solicit input and feedback on the quality of care Document progress and submit documentation in a timely manner Monitor and support the safety and well-being of persons served and staff, including crisis response and required documentation Maintain current knowledge of state and federal regulatory and service requirements SERVICE PLANNING/GOAL DEVELOPMENT Participate in collaborative team meetings to support the development of long-term goals Develop implementation plan based upon needs, desires and preferences of person served Complete and monitor annual enrollment in services and close services as necessary Ensure plans are current and authorized by payer before service delivery, including all plan components and assessments Ensure documentation regarding progress towards goals per service requirements Coordination of service delivery to include persons served, family members, and staff STAFF TRAINING AND COACHING Deliver in-person and remote training to new and existing staff including, but not limited to, First Aid and CPR, PCM, Therap and Positive Behavior Supports Ensure all new and existing staff are trained in person-specific competencies per service plans Coach staff in real time on delivery of service goals, data collection and implementation of service plans Ensuring staff trainings are current to provide services EDUCATIONAL SUPPORT Maintain current knowledge of service system and resources available to persons served Be knowledgeable and communicate clearly internal processes to all concerned Maintain current knowledge of the rights of persons served and support self-agency of persons served CUSTOMER SERVICE Provide excellent customer service by responding promptly and positively to persons served, family members, and other stakeholders Work collaboratively with internal support departments Maintain a positive and professional approach at all times Have open and effective communication skills in all situations and settings Maintain a strong work ethic to ensure preparedness and honesty Demonstrate cultural competency and maintain an empathic demeanor in working with people receiving services Qualifications High School Diploma with one year of full-time experience with population served required; Bachelor’s Degree in human services with two years of full-time, post-graduate experience with the population served preferred Excellent verbal and written communication skills Proficient with standard office productivity software and tools Ability to work independently and as a part of a team and manage time effectively Reliable transportation Acceptable background check