**Job Description Summary** GE HealthCare is a leading global medical technology and digital solutions innovator. Our mission is to improve lives in the moments that matter. Unlock your ambition, turn ideas into world-changing realities, and join an organization where every voice makes a difference, and every difference builds a healthier world. As a Clinical Education Operations Leader, you will be supporting Zone Education Manager for Eastern Europe and optimizing the delivery of clinical applications. **Job Description** **Responsibilities** _Training tasks_ + Scheduling activities of Clinical Education Team. + Supporting other Customer related activities: Timely involvement & ownership of planning of Contact & Care, Dosewatch, Sales/Service Support activities, FMI, CSO & customer hot issues. + Ensuring that onsite application training is customized & customer satisfaction. + **Customer satisfaction:** implementing customer survey process. Analyzing flag detractors, following up on detractor customers and required actions. + **Digital training** : increasing number of remotely delivered sessions and supporting the Team for Digital Education Solution implementation, in particular Digital Academy for initial Digital Academy Work Orders during Get Ready phase. + **Training centers** : Managing customers’ classrooms organization + **Webinars:** Facilitating remote sessions for customers. _Operational tasks_ + Daily updating MyCustomerTraining platform. This task is the most critical one and involves interactions with all internal (Project, Sales, Service, Customer Service) and external (Customers Distributors) stakeholders. + Driving Backlog Execution. + Ensuring low T&L spending and timely reporting. + Achieving 100% timely completion of Quality Work Instructions: FVR (timely submission & safeguard quality), Debrief, Delivery Note, Certificates and Customer Surveys. + Supporting Clinical Education Specialists to achieve their productivity targets (includes customer-related activities, development and mentoring). + Providing reports & analyses needed for any business review with Modality GMs & management. _Tools & Processes_ + Preparing Internal & External Quality Audits and securing success & ensuring compliance with quality regulations. + Ensuring timely system acceptance & revenue recognition. + Supporting the digitization reporting. **Required Qualifications** + Analytics knowledge, + Project management experience, + Strong oral & written communication skills. + Presentation competencies, + Fluent in English (other languages desirable), **Desired Behaviors** + Thorough, + Can-do attitude, problem solving, + Innovative & creative mindset, + Team spirit. \#LI-Hybrid \#LI-MT1 **Additional Information** **Relocation Assistance Provided:** Yes