Welcome page Returning Candidate? Log back in! Clinical Implementation Specialist - Remote US Job Locations US-MA-Bedford Job ID 2025-8398 Type Regular Full-Time Shift 1st Category Sales Overview

Position Summary:

 

Responsible for assisting customers in the implementation of technical systems, software, and hardware solutions. Participate in all phases of the design, test, and implementation process, helping to modify the project scope, identify and troubleshoot problems with implementation or efficiency, and determine how well the new implementations are working after the project is complete. Also responsible for training end users on how to use the new systems.

 

Responsibilities

Key Accountabilities

 

Essential Functions:

Under direction of the Clinical Applications Director, manages large scale hemostasis implementations as project managers and technical consultants.Evaluates customer needs and develops configurations that support their workload and workflow.Tests and troubleshoots final system setups.Provides training and end-user support during and after the implementation process.Build long term strategic partnerships with IHNs to position clinical value and promote menu expansion.Performs product demonstrations and aids in scoping project. Participates in seminars, workshops and convention exhibit activities as requested by ManagementActs as a resource for local ACs and CAMs on software and hardware solutions.Coordinates the instrument go-live process with internal and customer stakeholdersResponsible for ensuring total customer satisfaction.Manages and controls expense budgetPrepares forecasts and other monthly reports as required by managementResponsible for complying with all regulatory (including ISO) mandated policies, procedures, and work instructions

Secondary Functions:

Performs other duties and responsibilities as assigned by Clinical Applications Director

Budget Managed (if applicable)

Personal Travel & Expense Budget

Internal Networking/Key Relationships

To be determined based on department needs, to include interactions such as:

Client ServicesNorth America MarketingSalesApplicationsField ServiceCommercial Operations Support FunctionsNorth America Commercial Leadership

Skills & Capabilities:

The ideal candidate for this position will exhibit the following skills and capabilities:

Proven technical proficiency and knowledgeStrong planning and organizational skillsAbility to communicate effectively at varying levels of the organization. Demonstrated proficiency in written and verbal communication.Demonstrated problem solving skillsStrong Collaboration skills, capable of executing in a team environment.Strong computer skills (Word, Excel and PowerPoint)Strong Customer FocusDemonstrated Analytical abilities & problem-solving skillsStrong Presentation SkillsEfficiently works under pressure to meet deadlines Qualifications

Minimum Knowledge & Experience required for the position:

 

Education:

Bachelor's degree (medical technology preferred, respiratory therapy, nursing or related scientific discipline) or equivalent work experience

Experience:

Minimum of five years related experience (clinical experience preferred)Project management skills/experience highly desirable

Additional Skills/Knowledge:

Language: Fluency in English required.

International Mobility:

Required: No

Travel Requirements:

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