Refer to departmental "Scope of Service" and "Provision of Care" plans, as applicable, for description of primary age groups and populations served by this job for the respective HM entity.
HOUSTON METHODIST EXPERIENCE EXPECTATIONS
Provide personalized care and service by consistently demonstrating our I CARE values:INTEGRITY: We are honest and ethical in all we say and do.COMPASSION: We embrace the whole person including emotional, ethical, physical, and spiritual needs.ACCOUNTABILITY: We hold ourselves accountable for all our actions.RESPECT: We treat every individual as a person of worth, dignity, and value.EXCELLENCE: We strive to be the best at what we do and a model for others to emulate.Practices the Caring and Serving ModelDelivers personalized service using HM Service StandardsProvides for exceptional patient/customer experiences by following our Standards of Practice of always using Positive Language (AIDET, Managing Up, Key Words)Intentionally collaborates with other healthcare professionals involved in patients/customers or employees' experiential journeys to ensure strong communication, ease of access to information, and a seamless experience.Involves patients (customers) in shift/handoff reports by enabling their participation in their plan of care as applicable to the given jobDisplays cultural humility, diversity, equity and inclusion principlesActively supports the organization's vision, fulfills the mission and abides by the I CARE values Responsibilities PEOPLE ESSENTIAL FUNCTIONS
Develops and maintains key physician, nursing, and sponsor relationships within the organization and motivates clinical end-user adoption of the EHR.Exercises independent judgment when proactively or reactively addressing physician and nursing end-user adoption issues.Participates in and/or leads physician (end-user) focus groups and complies and responds to feedback as needed. Participates and facilitates hospital technology committees as needed.
SERVICE ESSENTIAL FUNCTIONS
Educates and trains end-users and application teams to adapt the system to meet their clinical workflow needs. Provides training enhancement opportunities with clinicians within the unit.Participates and distributes training materials, tips and tricks, and newsletter updates to customers/units to insure access to new features and functions. Intentionally rounds with patients/customers to ensure needs are met. Participates in System Governance Councils.Communicates effectively with clients to identify needs and evaluate alternative business solutions.Reviews and edits requirements, specifications, business processes and makes recommendations for solutions.
QUALITY/SAFETY ESSENTIAL FUNCTIONS
Coaches clinical end-users on the system functionality and how to integrate the EMR to facilitate their daily workflow.Leverages reporting tools to support operational needs. Identifies and documents system deficiencies and recommends solutions. Ensures issues are identified, tracked, reported prioritized and resolved in a timely manner.Proactively communicates potential issues, plans for resolution, status updates and their affect on the department to customers and management.
FINANCE ESSENTIAL FUNCTIONS
Assists customers with developing cost estimates for technology related business plans and enhancement requests.Creates and enforces project deadlines and schedules.Sets customer expectations, prioritizes tasks, and delivers solutions on time.
GROWTH/INNOVATION ESSENTIAL FUNCTIONSPartners with end users to: analyze and create enhancement requests; assists in identifying initial design needs; captures required data elements and anticipated workflow changes to streamline the enhancement request process.Proactively identifies ways to enhance technology to support clinical practice. Keeps up to date on market technology innovations that could be leveraged to enhance clinical practice and patient care.
This job description is not intended to be all-inclusive; the employee will also perform other reasonably related business/job duties as assigned. Houston Methodist reserves the right to revise job duties and responsibilities as the need arises. Qualifications EDUCATION
Bachelor's degree in clinical field such as Nursing, Respiratory Therapy, etc.
WORK EXPERIENCE
Six years of clinical workflow experienceInformatics or end user clinical field support experience strongly preferredExperience with clinical system implementation strongly preferred License/Certification LICENSES AND CERTIFICATIONS - REQUIRED
RN - Registered Nurse - Texas State Licensure and/or Compact State Licensure within 60 days ORRN-Temp - Registered Nurse - Temporary State Licensure within 60 days ORPharmD - Doctor of Pharmacy ORPHRM - Pharmacist - State Licensure ORMRT - Medical Radiologic Technologist - State Licensure ORPT - Physical Therapist - State Licensure ANDEPIC - Certification within 6 months OREPIC-Clov - Cloverleaf Certification (Level I, II,or III) within 6 months OREPIC - Beacon Certification within 6 months OREPIC - Willow Certification within 6 months KSA/ Supplemental Data KNOWLEDGE, SKILLS, AND ABILITIES
Demonstrates the skills and competencies necessary to safely perform the assigned job, determined through on-going skills, competency assessments, and performance evaluationsSufficient proficiency in speaking, reading, and writing the English language necessary to perform the essential functions of this job, especially with regard to activities impacting patient or employee safety or securityAbility to effectively communicate with patients, physicians, family members and co-workers in a manner consistent with a customer service focus and application of positive language principlesDemonstrated client service and relationship building skillsDemonstrated ability to communicate with a wide variety of end-users, at varying technology skill levels, including the ability to develop and deliver presentation material. Effectively communicates with executives, senior leaders and other clinical professionals across the organizationAbility to exercise independent judgment and maintain confidentialityAbility to integrate technology in a patient care setting, and function independently in a fast-paced environmentPositive approach to work and the work environmentProficient in MS Office suite including PowerPoint, Excel and Microsoft ProjectDemonstrated ability to think critically, solve problems and meet client expectationsKnowledge of Exlipsys or other EMP: Portal or PHR Knowledge preferredStrong understanding of the workflow of clinical applications with regard to the impact to the clinician and patient outcomesDemonstrated strong project management experience
SUPPLEMENTAL REQUIREMENTS
WORK ATTIRE
Uniform NoScrubs NoBusiness professional YesOther (department approved) No
ON-CALL*
*Note that employees may be required to be on-call during emergencies (ie. DIsaster, Severe Weather Events, etc) regardless of selection below.
On Call* Yes
TRAVEL**
**Travel specifications may vary by department**
May require travel within the Houston Metropolitan area YesMay require travel outside Houston Metropolitan area Yes Company Profile
Houston Methodist (HM) is one of the nation’s leading health systems and academic medical centers. HM consists of eight hospitals: Houston Methodist Hospital, its flagship academic hospital in the heart of the Texas Medical Center, and seven community hospitals throughout the greater Houston metropolitan area. HM also includes an academic institute, a comprehensive residency program, a global business division, numerous physician practices and several free-standing emergency rooms and outpatient facilities. Overall, HM employs over 25,000 employees. Houston Methodist is supported by a wide variety of business functions that operate at the system level to help enable clinical departments to provide the best patient care and service in a spiritual environment.
In 2019 Houston Methodist and its physicians treat more than 6,333 international patients from more than 76 countries. Houston Methodist Global Health Care Services’ consulting and education divisions also provide advisory services and training and development to health care organizations around the world.
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Houston Methodist is an Equal Opportunity Employer.
Equal employment opportunity is a sound and just concept to which Houston Methodist is firmly bound. Houston Methodist will not engage in discrimination against or harassment of any person employed or seeking employment with Houston Methodist on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or other characteristics protected by law. VEVRAA Federal Contractor – priority referral Protected Veterans requested. Application FAQs
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