Job Overview

This position will coordinate the patient visit from registration to sending visit information to employers and BWC representatives. Ensures patients are registered to the correct company and services, follow-up with employers on authorizations or questions, and prioritizes patient start times. The incumbent will work closely with billing to ensure the proper documentation is sent to the correct MCO, billing, and Workers' Compensation department to ensure quicker payment of service. Scans visit information to the proper EMR location and coordinates the results process ensuring results are sent in a timely basis. Assists with drug and alcohol testing and other non-invasisve testing as required to ensure efficiency and timely throughput. Assists with referral or testing scheduling as needed.

Job Requirements

High School Degree
Basic Life Support for Healthcare Providers (BLS)
Excellent customer service and communication skills Proficient in spelling, grammar, typing, computer applications including Microsoft Accurate data entry skills 
Critical Thinking
3-4 years experience medical/physician office setting or customer service

Job Responsibilities:

Other Job-Related Information

Working Conditions

Climbing - Rarely
Hearing: Conversation - Consistently
Hearing: Other Sounds - Frequently 
Kneeling - Occasionally
Lifting 50+ Lbs. - Rarely
Lifting <50 Lbs. - Occasionally
Pulling - Rarely
Pushing - Occasionally
Reaching - Rarely
Sitting - Consistently
Standing - Rarely
Stooping - Occasionally
Talking - Consistently
Use of Hands - Consistently
Color Vision - Occasionally
Visual Acuity: Far - Frequently
Visual Acuity: Near - Consistently
Walking - Frequently

TriHealth SERVE Standards and ALWAYS Behaviors
At TriHealth, we believe there is no responsibility more important than to SERVE our patients, our communities, and our fellow team members. To achieve our vision and mission, ALL TriHealth team members are expected to demonstrate and live the following: 

Serve: ALWAYS…
•Welcome everyone by making eye contact, greeting with a smile, and saying "hello"
•Acknowledge when patients/guests are lost and escort them to their destination or find someone who can assist
•Refrain from using cell phones for personal reasons in public spaces or patient care areas
Excel: ALWAYS…
•Recognize and take personal responsibility to address and recover from service breakdowns when a customer's expectations have not been met
•Offer patients and guests priority when waiting (lines, elevators)
•Work on improving quality, safety, and service 
Respect: ALWAYS…
•Respect cultural and spiritual differences and honor individual preferences.
•Respect everyone’s opinion and contribution, regardless of title/role.
•Speak positively about my team members and other departments in front of patients and guests.
Value: ALWAYS…
•Value the time of others by striving to be on time, prepared and actively participating.
•Pick up trash, ensuring the physical environment is clean and safe.
•Be a good steward of our resources, using supplies and equipment efficiently and effectively, and will look for ways to avoid waste.
Engage: ALWAYS…
•Acknowledge wins and frequently thank team members and others for contributions.
•Show courtesy and compassion with customers, team members and the community