Job Profile Summary

​This role focuses on providing professional and nonprofessional nursing care services in accordance with physician orders.  In addition, this role focuses on performing the following Clinical Nurse duties: Assesses, plans, implements, and evaluates the care needs of a designated group of patients or provides nursing care and identified clinical support tasks within the scope of practice for achievement of the patient’s plan of care as directed.  Provides professional nursing care to patients. Requires a nursing license.   A professional individual contributor role that may direct the work of other lower level professionals or manage processes and programs.  The majority of time is spent overseeing the design, implementation or delivery of processes, programs and policies using specialized knowledge and skills typically acquired through advanced education.   A senior level role that requires advanced knowledge of job area typically obtained through advanced education and work experience.  Typically responsible for: managing projects / processes, working independently with limited supervision, coaching and reviewing the work of lower level professionals, resolving difficult and sometimes complex problems.

Job Overview

The position is responsible for managing and coordinating the operations of clinical networks, ensuring the effective delivery of healthcare services across multiple locations or departments. This position involves facilitating communication between clinical teams, streamlining processes, and ensuring adherence to healthcare standards and regulations.

Job Description

Minimum Qualifications:

1. Bachelor’s degree in Nursing, Healthcare Administration, Public Health, or a related field.

2. Three (3) years of experience in clinical coordination, healthcare management, or a similar experience.

3. Current and unrestricted Registered Nurse (RN) license in state of MA

Preferred Qualifications:

1. A Master’s degree or certification in healthcare management.

2. Experience in managing or coordinating multi-site operations.

3. Five (5) years of experience in clinical coordination, healthcare management, or a similar experience.

4. Certified Clinical Research Coordinator (CCRC) or other relevant certifications

Duties and Responsibilities: The duties and responsibilities listed below are intended to describe the general nature of work and are not intended to be an all-inclusive list.  Other duties and responsibilities may be assigned.

1. Oversees the operations of clinical networks, ensuring all healthcare services and teams are effectively integrated.

2. Coordinates the communication and collaboration between hospitals, clinics, and other healthcare providers within the network.

3. Serves as the primary liaison between clinical staff, administrators, healthcare providers, and external organizations.

4. Fosters strong working relationships with clinical teams, providers, and regulatory bodies.

5. Ensures that clinical operations adhere to regulatory requirements, healthcare standards, and organizational policies.

6. Monitors and assesses the quality of patient care and outcomes across the network.

7. Assists in managing clinical resources, including staffing schedules, equipment, and facility usage, to ensure efficient operations.

8. Oversees the allocation of resources based on patient needs and clinical demands.

9. Organizes and facilitates ongoing training programs for clinical staff to ensure they are up to date with best practices, protocols, and compliance requirements.

10. Supports the onboarding of new clinical staff across networked facilities.

11. Collects, analyzes, and reports on data related to clinical performance, patient outcomes, and operational efficiencies.

12. Prepares regular reports for senior management and stakeholders on network performance and areas for improvement.

13. Identifies and addresses issues or challenges affecting the network’s performance or patient care.

14. Acts as a point of contact for resolving operational or clinical concerns across the network.

15. Implements strategies for continuous improvement in clinical operations, patient care, and overall network efficiency.

16. Participates in performance improvement projects and initiatives.

Physical Requirements:

1. Normal office setting.

2. Frequent sitting, occasional standing & walking, and lifting of 5-10 lbs.

3. Requires manual dexterity using fine hand manipulation to operate computer keyboard.

4. Requires ability to see computer screen and reports.

5. Clinical settings such as hospitals, healthcare systems, or outpatient clinics.

6. Regular travel may be required between networked locations.

7. Standard office hours with occasional flexibility required for meetings or emergency coordination.

Skills & Abilities:

1. Strong Project Management skills.

2. Ability to assist with the development of analyses of results.

3. Proven ability to document and refine complex processes to project plans.

4. Working knowledge of Microsoft Office Suite.

5. Oral and written communication ability to effectively represent the faculty practices sites in interactions with third party payers, patients, physicians and other departments.

6. Analytical and problem-solving skills as well as the ability to work and communicate effectively with other departments.

7. Leadership and team coordination.

8. Problem-solving and decision-making.

9. Customer-focused approach with a dedication to quality patient care.

10. Strategic thinking and adaptability in changing healthcare environments.

o            Strong organizational, communication, and interpersonal skills.

o            Knowledge of healthcare regulations and compliance standards (e.g., HIPAA, JCAHO).

o            Ability to manage multiple priorities and work effectively in a fast-paced environment.

o            Proficiency in healthcare software and tools (e.g., electronic health records, scheduling systems).

Tufts Medicine is a leading integrated health system bringing together the best of academic and community healthcare to deliver exceptional, connected and accessible care experiences to consumers across Massachusetts. Comprised of Tufts Medical Center, Lowell General Hospital, MelroseWakefield Hospital, Lawrence Memorial Hospital of Medford, Care at Home - an expansive home care network, and large integrated physician network. We are an equal opportunity employer and value diversity and inclusion at Tufts Medicine. Tufts Medicine does not discriminate on the basis of race, color, religion, sex, sexual orientation, age, disability, genetic information, veteran status, national origin, gender identity and/or expression, marital status or any other characteristic protected by federal, state or local law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation by emailing us at careers@tuftsmedicine.org.