Welcome page Returning External Candidate? Log back in! Clinical Patient Ambassador-LPN Location US-NJ-Camden Job ID 20168 Category Professionals Shift 2 Type Full Time Department Name Consumer Experience 1 Cooper Plaza About Us

At Cooper University Health Care, our commitment to providing extraordinary health care begins with our team. Our extraordinary professionals are continuously discovering clinical innovations and enhanced access to the most up-to-date facilities, equipment, technologies and research protocols. We have a commitment to our employees by providing competitive rates and compensation, a comprehensive employee benefits programs, attractive working conditions, and the chance to build and explore a career opportunity by offering professional development.

 

Discover why Cooper University Health Care is the employer of choice in South Jersey.

Short Description

The ED Clinical Patient Ambassador collaborates with care team to create the best possible patient/family experience while in the Emergency Department. The ED Clinical Patient Ambassador proactively works with patients, family, and staff to facilitate and expedite care, comfort, safety, and disposition of patient. Provides support and communicates with ED clinical staff by answering patient/family questions, alerting on status of tests and results, bed availability and taking responsibility for patient service and comfort needs. Collaborates with ED Physicians, Providers and supports clinical staff as requested or directed. Proactively greets patients and families in ED clinical care area, hallways, and Trauma, as needed. Educates patients and families on reasonable expectations about the ED process and potential admission to the hospital. Serves as the primary source of action for any patient or family issue or concern and brings patient and family concerns to resolution for an exceptional patient experience.

Experience Required

LPN/EMT experience required.

3-5 years experience.preferred.

Customer service experience in a hospital setting is preferred

Education Requirements

High School Diploma

Bachelor’s Degree Preferred

Special Requirements

Communication – Ability to communicate with patients, visitors and coworkers.

Critical thinking/problem solver, complaint management, conflict negotiation, cultural broker, self-motivated, Excellent oral and written communication skills, good listener, professional manner, respectful, service commitment to customers, requiring limited supervision once trained.

Ability to function at a high level in a fast paced environment.

Moderate ability/Skill with Microsoft 365 (Teams, Outlook, Excel, PowerPoint).

Experience with EPIC and RL Feedback module a plus.

Options Apply for this job onlineApplyShareRefer this job to a friendRefer Sorry the Share function is not working properly at this moment. Please refresh the page and try again later. Share on your newsfeed Cooper University Health Care is an Equal Opportunity Employer and is committed to equal employment opportunity for all team members. All employment decisions are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, or any other status protected by law or regulation. To request reasonable accommodation, contact HRRecruitment@CooperHealth.edu View Apply Start Completed Application FAQs

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