At Owens & Minor, we are a critical part of the healthcare process. As a Fortune 500 company with 50+ facilities across the US and 18,000 teammates in over 90 countries, we provide integrated technologies, products and services across the full continuum of care. Customers—and their patients—are at the heart of what we do.

Our mission is to empower our customers to advance healthcare, and our success starts with our teammates. 

Owens & Minor teammate benefits include:

Medical, dental, and vision insurance, available on first working day401(k), eligibility after 30 days of employmentEmployee stock purchase planTuition reimbursementDevelopment opportunities to grow your career with a global company

RESPONSIBILITIES

Customer Relationship Management

Serves as customers’ primary specialty products and services sales contact.Manages the relationship with each account in an effort to ensure customer satisfaction through ongoing identification of customer needs and expectations.Identifies, builds, and maintains customer and stakeholder relationships.  Networks and manages customer relationships throughout the supply chain in support of assigned territory/accounts.  Continuously grows and maintains understanding of the hospital value analysis team and the relationships between manufacturers, distributors, Group Purchasing Organizations, and procedural supply chain.Thoroughly learns and maintains current knowledge of the company’s specialty products, services, and competitors’ landscape.Works with department administrators, clinicians, supply chain, and value analysis teams on all customer issues.Logs sales activities into the Customer Relationship system.

Sales Strategy Development

Orchestrates a strategic and tactical approach and selling plan to drive sales.  Forecasts, meets, and exceeds assigned sales quota through specialty product sales. Provides accurate pipeline management and reporting and execute tactical sales plans.Pursues business opportunities to ensure retention of existing revenue, while widening product usage and increasing customer penetration for the company’s products.Manages contract & pricing negotiations, and performs contract management.Provides quotes and supports all aspects of the bidding process.  Maintains and corrects pricing for accuracy.Handles sales positioning, analysis, and implementation with customers.

Account Management

Grows and manages assigned specialty product accounts/territory efficiently and effectively. Conducts sales presentations and product demonstrations.Closes sales in accordance with sales policies and procedures.Partners with internal teams to resolve customer service questions (AR research, large usage changes, etc.) or significant disruption issues requiring sales involvement.Communicates shipping schedules with Distribution Center.Performs additional duties as directed.

EDUCATION & EXPERIENCE

4 or more years of relevant sales experience (Business to Business Sales, Account Management, Healthcare Supply Chain, Healthcare Products, etc.)Or any combination of relevant education and experience to meet the above requirements

KNOWLEDGE, SKILLS, & ABILITIES

Very strong understanding of hospitals and how large hospital systems operate and/or the distribution industry and how warehouse/delivery operations functionDemonstrated functional knowledge of healthcare industry and the perioperative spaceDemonstrated understanding of advanced selling techniques, including strategic selling, team selling and consultative/conceptual selling and sales performance metricsDeep knowledge and understanding of CRM software and Account Management software systems (Salesforce)General understanding of MS Office (particularly MS Excel)Very strong financial management skills specifically in pricing, forecasting and developing cost justifications for product or service solutionsDemonstrated ability to profitably manage a portfolio of customer accounts as well as to significantly grow salesAbility to create successful sales strategies for products, solutions and service offeringsVery strong leadership and people management skills with an ability to direct, coach and mentor all levels of teammatesAbility to deliver effective presentations to internal and external customersExcellent communication and interpersonal skills with an aptitude for building strong client relationshipsExcellent negotiation skills with an ability to influence most senior levels in an organizationDemonstrated ability to use critical-thinking, problem-solving, quick alternatives identification and effective decision-making skills in driving toward collective, successful customer solutionsExcellent project management, organizational and planning skillsAbility to handle multiple tasks simultaneously under pressured deadlines

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If you feel this opportunity could be the next step in your career, we encourage you to apply. This position will accept applications on an ongoing basis.

Owens & Minor is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, sex, sexual orientation, genetic information, religion, disability, age, status as a veteran, or any other status prohibited by applicable national, federal, state or local law.