CLINICAL PROGRAM MANAGER Job Details Job Location Callen-Lorde Community Health Center - Manhattan - New York, NY Position Type Full Time Education Level High School Salary Range $65,000.00 - $85,000.00 Salary/year Job Category Health Care Description About Us: Callen-Lorde is the global leader in LGBTQ+ healthcare. Since the days of Stonewall, we have been transforming lives in LGBTQ+ communities through excellent comprehensive care, provided free of judgment and regardless of ability to pay. In addition, we are continuously pioneering research, advocacy and education to drive positive change around the world, because we believe healthcare is a human right. Our Mission: Callen-Lorde Community Health Center provides sensitive, quality health care and related services targeted to New York’s lesbian, gay, bisexual, and transgender communities — in all their diversity — regardless of ability to pay. To further this mission, Callen-Lorde promotes health education and wellness, and advocates for LGBTQ+ health issues. About the Role: As the Clinical Program Manager for Long-Acting Injectable Antiretroviral Medication (LAI), you will play a pivotal role in expanding access to LAI services for our patients. You will collaborate with various teams to optimize the LAI program, ensuring its sustainability and effectiveness. Key Responsibilities: As a Clinical Program Manager - LAI, your responsibilities will include: + Program Development and Implementation:Design and implement strategies to expand access to LAI services across our network of health centers. + Interdepartmental Collaboration:Coordinate with clinical, operational, and financial teams to optimize LAI program workflows. + Patient Access and Navigation:Facilitate patient access to LAI services, including appointment scheduling, prior authorization, and initiation processes. + Financial Sustainability:Collaborate with finance teams to maintain the financial sustainability of the LAI program. + Data Analysis and Reporting:Track key performance indicators and generate reports to monitor program effectiveness. + Clinical Guidance:Provide clinical guidance and support to healthcare providers regarding LAI therapy. + Regulatory Compliance:Ensure compliance with all relevant regulations and guidelines for LAI services. + Staff Development:Train and educate staff on LAI administration, monitoring, and patient counseling. Work Schedule: This is a full-time position with evening hours. Benefits: Salary will be based on experience and will be accompanied by a comprehensive benefits package including an exceptional low cost medical plan option for you, your spouse/domestic partner and/or your family, dental insurance, vision insurance, no cost life insurance, short- and long-term disability insurance, Flexible Spending Account, Tuition Assistance, commuter benefits, a generous paid time off plan, and a 403B retirement savings plan. Qualifications Education, Experience + Bachelor’s or Master’s degree in Nursing, Public Health, Healthcare Administration, or a related clinical field preferred. + Clinical licensure as an RN, LPN, Pharmacy Technician or similar clinical fields preferred. + At least 1 year of experience successfully managing clinical programs, preferably within HIV services, sexual health, or other specialty care settings. + Knowledge/experience working in HIV/AIDS treatment/prevention/education preferred. + Demonstrated experience in coordinating patient care services, including appointment scheduling, prior authorization processes, and tracking patient progress. + Proven experience in program management, including developing and updating protocols, training staff, and implementing best practices in clinical settings. + Excellent communication skills, both written and verbal, with the ability to present program updates and data to executive leadership. + Proficiency in data analysis and reporting, including using patient management software and tracking program metrics. + Strong problem-solving abilities and the capacity to adapt workflows based on evolving clinical and regulatory guidance. + Demonstrate proficiency in essential digital tools and healthcare technology including Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and Electronic Health Record (EHR) systems Desired Characteristics, Skills + Demonstrated leadership and administrative/organizational skills + Ability to engage and influence a variety of stakeholders, including clinical staff, leadership, and external partners. + Ability to work independently, as well as part of a team, with a high degree of professionalism and accountability. + Commitment to diversity, equity and inclusion initiatives + Commitment to diversity, equity and inclusion work and creating an anti-racism and anti-oppressive culture in the work environment. + Commitment to the mission of Callen-Lorde If you are dedicated to making a difference in the lives of our patients and meet these qualifications, we encourage you to apply. Join us in providing comprehensive healthcare in a safe, inclusive, and supportive environment.