This position will serve as a financial liaison for patient seeking gender affirming care at Henry Ford Health. It reports to the Financial Counseling Team. The selected candidate will work closely with patients, various revenue cycle departments, and clinical providers to navigate the financial complexities of gender affirming care.  We are seeking a candidate with in-depth insurance knowledge, strong communication & customer service skills. This is a remote position; however, the candidate may need to come on-site occasionally for training & meetings in Troy Michigan

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EDUCATION/EXPERIENCE REQUIRED:

High School Diploma or G.E.D. equivalent. Associate's degree or two (2) years of college course-work in business, community health, social work, case management or a related field, preferred. Two (2) years of experience working as a patient navigator, patient advocate, financial navigator or insurance verification specialist. Working Knowledge of Microsoft Office Suite. Technical proficiency in EPIC applications such as Appointment Scheduling (all versions), Registrations, Work Queues and Referrals. Knowledge of medical terminology preferred. Bilingual, as appropriate to the work site. Ability to speak clearly and effectively. Customer service-oriented including the ability to interact professionally and handle sensitive information/issues in a confidential, respectful, assertive, and empathetic manner in difficult interpersonal situations. Ability to act in a manner that establishes positive rapport with patients, families, and public/private financial assistance programs. Ability to quickly assess and respond appropriately to emergency situations. Ability to comprehend medical terms. Analytical skills to resolve complex problems requiring the use of scientific, mathematical, or technical principles, and in-depth experience in multi-tasking. Ability to deliver consistent results and possess the drive to continually improve processes to benefit the patient and the hospital system. Ability to visually proofread typed work for errors. Ability to communicate via telephone to a variety of groups (patients, patients' families, insurance companies, other departments, etc.) Additional Information Organization: Corporate Services Department: Financial Counseling Shift: Day Job Union Code: Not Applicable