Classification Title:

Clinical Service Representative – OPS Non-Exempt

Job Description:

The Department of Pathology, Immunology, and Laboratory Medicine welcomes applications for an OPS non-exempt Clinical Service Representative position. This position is responsible for triaging, accessioning, and troubleshooting all incoming specimens received at UF Health Pathology Laboratories.

Duties include: accessioning all types of Clinical Pathology specimens including but not limited to; blood, serum, saliva, sputum, viral transport media, culture swabs, etc. Assigning each specimen a number and label materials accordingly, collecting and placing test orders, verifying billing codes, adding and verifying medical insurance, maintaining files, verifying appropriate materials received for each test, routing samples to the correct testing department and coordinating specimens to be sent to outside laboratories. Other duties include testing coordination, preparing result reports and distributing the reports.

In addition, this position is responsible for maintenance of the UF Health Pathology Laboratories' files, data, and paperwork as required by regulatory agencies and to support the research, education and clinical mission of the laboratory and department. This position would be to work during the evening shift, but may vary depending on the needs of the department. Occasional holiday and weekend coverage may be assigned.

Clinical Pathology Specimen Triage/Receiving:
Receive and record all clinical pathology specimens into daily receipt log, this includes checking courier
bins for samples. Pre-accession specimens, orders tests, print out labels and attaches to paperwork and
specimen container. Track and deliver samples to designated laboratory departments or prepare samples
for processing. Notifying technologists and appropriate staff of samples that have critical turn-around times (STAT samples).

Clinical Pathology Problem Documenting and Follow-up:
Any such duties needed to keep the accessioning and processing area running smoothly and performing
the work in an accurate, organized and timely manner. Coordinating special testing, such as, athletic,
molecular and QFT. Monitor courier drop offs and ensure runs are not missed. Monitor expected list to
ensure everything is received and communicated. Monitoring emails throughout the shift to ensure
information is relayed and received in a timely manner. Keep track of issues and communicate with client
services and supervisors when frequent issues occur. Duties include assisting with oversight and daily
processes for the Triage/Accessioning and Processing section. This position will be responsible for
troubleshooting and documenting any issues that come up in the day/evening shift and report directly to
their supervisor (or team lead) any and all issues that arise

Clinical Pathology Accessioning/ Processing:
Prepare Clinical Pathology laboratory specimens for designated departments/locations prior to laboratory
analysis and testing. Unpacks specimens from branches or ports and routes specimens by type to various
staging areas. Prepares all specimens received for testing in designated laboratory departments or
locations such as staging of specimens, centrifuge, separate serum, and blood smears. Aliquots sample for departments. Prepares excess specimen samples for storage and resolves and document problem
specimens.

AP Triage/Accessioning:
Receive and document all anatomical pathology laboratory samples. Prepare anatomic pathology
laboratory samples for delivery to designated departments/locations prior to laboratory analysis and testing.
Prepares excess samples for storage and resolve documentation problems

Expected Salary:

Starting salary is between $16.00 - $16.50 per hour

Minimum Requirements:

High school diploma or equivalent.

Preferred Qualifications:

Communication skills which will allow the prospective employee to interact with UF physicians, client
physicians, and other health professionals in a professional manner.

Ability to work in a potentially stressful environment with infectious and biohazardous materials.

Ability to quickly learn various aspects of Lab Operations.

Knowledge of Medical terminology. Typing and data entry skills. Strong attention to detail.

Special Instructions to Applicants:

In order to be considered, you must upload your cover letter and resume.

The University of Florida is committed to non-discrimination with respect to race, creed, color, religion, age, disability, sex, sexual orientation, gender identity and expression, marital status, national origin, political opinions or affiliations, genetic information and veteran status in all aspects of employment including recruitment, hiring, promotions, transfers, discipline, terminations, wage and salary administration, benefits, and training.

This requisition is being reposted. All previous applicants are still under review and need not reapply. 

Application must be submitted by 11:55 p.m. (ET) of the posting end date.

Health Assessment Required: Yes