**Primary City/State:** Phoenix, Arizona **Department Name:** Central Scheduling-Clinic **Work Shift:** Day **Job Category:** Clinical Care At Banner Health, we set leaders up to succeed. We ensure leaders have the staff and resources their vision requires. Join a nationally recognized leader that values excellence and begin making a difference in people’s lives. When facing a cancer diagnosis, a common question is, “where can I go for help?” The answer is Banner MD Anderson Cancer Center. By partnering with MD Anderson, one of the nation’s leading cancer centers, Banner Health’s cancer care includes outstanding cancer programs that integrate the latest in research, education and prevention. All Banner MD Anderson Cancer Center locations in Arizona and Colorado provide care based on the same protocols and practice standards provided at MD Anderson in Houston. We believe patient care is most effective when it’s truly collaborative. Our evidence-based, multidisciplinary approach brings together physicians from all cancer specialties to provide highly coordinated and compassionate care. Our cancer experts include medical oncologists, surgeons, radiation oncologists, physician specialists, nurses and clinical support staff. From prevention to treatment and beyond, no matter where our patients are on their cancer journey, the team at Banner MD Anderson will be by their side. This position will oversee the scheduling team for our multi-specialty oncology clinic. This will include creating and implementing new processes, workflow improvements and partnering with the clinical team to provide excellent customer service and a seamless patient experience throughout the process of their treatment. **Schedule: Monday - Friday, 8:00am - 4:30pm** University Medical Center Phoenix is a nationally recognized academic medical center. The world-class hospital is focused on coordinated clinical care, expanded research activities and nurturing future generations of highly trained medical professionals. Our commitment to nursing excellence has enabled us to achieve Magnet™ recognition by the American Nurses Credentialing Center. The Phoenix campus, long known for excellent patient care, has over 730 licensed beds, several unique specialty units and is the new home for medical discoveries, thanks to our collaboration with the University of Arizona College of Medicine - Phoenix. Additionally, the campus responsibilities include fully integrated multi-specialty and sub-specialty clinics. POSITION SUMMARY This position provides supervision and support of clinical operations, staff, and patients. Manages finances and personnel to ensure appropriate allocation of resources in providing quality patient care. CORE FUNCTIONS 1. Provides and facilitates patient centered care and patient flow and serves as a resource to employees for clinical and managerial support. Promotes and participates in interdisciplinary patient care planning and education. Assesses appropriate level of care for patient population. Elevates utilization or care plan issues to leadership as appropriate. 2. Ensures effective use of resources, equipment and supplies. Identifies and adjusts staffing levels needed to meet changing workload projections and provide safe, quality patient care. Ensures smooth and efficient patient care management. 3. Assists with the development of budgets and ensures that targets are met. 4. Serves as a resource to patients, families, physicians, and staff by interpreting policies and facilitating care. Provides departmental leadership by demonstrating effective communication skills, problem solving, and proactive conflict resolution to internal and external customers in situations. 5. Hires, leads, mentors, develops, and evaluates staff in a manner that promotes engagement, productivity, and ensures competencies. Mentors staff to increase clinical skills, critical thinking, problem solving skills and promote retention. Conducts individual and team goal setting, performance planning and evaluation. 6. Supports change and participates in the development, interpretation, implementation and evaluation of process improvement and quality management activities. Works with staff to make necessary changes. 7. This position facilitates smooth coordination of care to ensure patient care needs are met while maintaining quality standards in a financially responsible manner. Performs work with minimal supervision. Assures efficient operations to meet customer needs. Internal customers include physicians, staff, and management. External customers include patients, families, and surrounding community. MINIMUM QUALIFICATIONS Must possess a strong knowledge and understanding of clinical care as normally obtained through the completion of an associate’s degree in nursing, health care or related field. Requires clinical licensure applicable to area of practice. Must possess a strong knowledge of clinical operations as normally demonstrated through 1-2 years of experience with relevant to patient population. Must have the ability to develop and maintain working relationships with physicians, staff, patients, and families. Knowledge of the requirements of applicable regulatory and accreditation agencies Excellent human relations and communication skills. May require possession of a valid driver’s license and be eligible for coverage under the company auto insurance policy. Employees working at Banner MD Anderson on the Banner University Medical Center Phoenix campus must possess a State of Arizona Department of Public Safety Level One Fingerprint Clearance Card at the time of hire and maintain the card for the duration of their employment. This is a requirement of the Whole Family Counseling Program held at this specific facility. PREFERRED QUALIFICATIONS Bachelor’s degree preferred. Management or supervisory experience preferred. Surgery Centers - Possess a strong knowledge and understanding of nursing and healthcare as normally obtained through the completion of a bachelor's degree in nursing (BSN). Additional related education and/or experience preferred. **EEO Statement:** EEO/Female/Minority/Disability/Veterans (https://www.bannerhealth.com/careers/eeo) Our organization supports a drug-free work environment. **Privacy Policy:** Privacy Policy (https://www.bannerhealth.com/about/legal-notices/privacy) EOE/Female/Minority/Disability/Veterans Banner Health supports a drug-free work environment. Banner Health complies with applicable federal and state laws and does not discriminate based on race, color, national origin, religion, sex, sexual orientation, gender identity or expression, age, or disability