Recruitment/Posting Title Clinical Services Representative I Job Category Staff & Executive - Healthcare - Administrative Services Department RHG-RWJ Medicine Clinic Overview New Jersey’s academic health center, Rutgers Biomedical and Health Sciences (RBHS) takes an integrated approach to educating students, providing clinical care, and conducting research, all with the goal of improving human health. Aligned with Rutgers University–New Brunswick and collaborating university wide, RBHS includes eight schools, a behavioral health network, and six centers and institutes that focus on cancer treatment and research, neuroscience, clinical and translational research, advanced biotechnology and medicine, environmental and occupational health, and health care policy and aging research.

Our faculty are teachers, clinicians, and scientists with unparalleled experience who advance medical innovation and provide patient care informed by the latest research findings. We offer an outstanding education in medicine, dentistry, pharmacy, public health, nursing, biomedical research, and the full spectrum of allied health careers.

Our clinical and academic facilities are located throughout the state including New Brunswick, Piscataway, Newark, Scotch Plains, Somerset, Blackwood, and other locations. Clinical partners include Robert Wood Johnson University Hospital in New Brunswick, University Hospital in Newark, and other affiliates.

Through this community of healers, scientists, and scholars, Rutgers is equipped as never before to transform lives. Posting Summary Rutgers, The State University of New Jersey, is seeking a Clinical Services Representative I for the Medicine Clinic at the Robert Wood Johnson Medical School.

The Clinic Services Representative I performs a variety of billing and collection duties in support of clinic and/or business operations.  Provides guidance and leadership to Clinic Services Representatives II at a variety of clinic sites, as needed. Functions as a senior staff member handling more complex issues and problems.   

Among the key duties of this position are the following: Acts as the first point of contact with patients to resolve basic inquiries, involving insurance companies and third party companies relating to billing, insurance payments, payment arrangements, etc.  Collects co-payments or self-pay balances from patients.  Researches complex billing issues and consults with management for resolution in accordance with established guidelines.  Verifies and updates patient demographic, insurance and other information by utilizing various database systems (e.g., PATCOM, WebMD, IDX, Navinet, etc.)  Responsible for patient registration, check-out, and/or charge entry transactions.  Monitors accuracy of billing records and assists in auditing of same, as required.  Ensures that information provided to patients, coworkers, insurance companies, etc. is accurate and current.  Works effectively as a team member, offering support, making suggestions, accepting change and handling stress in an appropriate manner.   Acts as a floater by working in varied clinic or back end assignments, as required by business and operational needs.  Reconciles credit balances and processes valid refunds from billing and collection reports (e.g., E-Commerce and Claims Edits Report) in accordance with established policies and procedures.  Position Status Full Time Hours Per Week Daily Work Shift Work Arrangement This position requires a fully on-site work arrangement. FLSA Nonexempt Grade 1850 Position Salary Annual Minimum Salary 24.950 Annual Mid Range Salary 25.450 Annual Maximum Salary 26.210 Standard Hours 40.00 Union Description Teamsters, Local 97 Payroll Designation PeopleSoft Benefits Rutgers offers a comprehensive benefit program to eligible employees. For details, please go to http://uhr.rutgers.edu/benefits/benefits-overview.



Seniority Unit Terms of Appointment Staff - 12 month Position Pension Eligibility PERS